Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.39

3.4 Rating 5,938 Reviews

57 %

of reviewers recommend Serenata Flowers

Company Reviews

Questions

Metrics

3.4

Based on 5,938 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 58%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Write Your review

Tell us how Serenata Flowers made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Serenata Flowers 1 star review on 25th October 2024

ALeesha

Serenata Flowers 1 star review on 18th August 2024

Masha

Serenata Flowers 1 star review on 12th July 2024

Anonymous

Serenata Flowers 1 star review on 26th June 2024

Anonymous

654

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Review re the 2nd order delivered on 11th November. Very disappointing. All previous flowers from Serenata had been good. The flowers delivered on 10th November to a different person were very good. Did I choose the wrong bouquet - or was it because I used the discount code - though I can't remember if this was used on the first or second order. However, I noticed they soon disappeared from my daughters house i.e.within 24 hours of receipt - because they did not look good.”

Helpful Report

Posted 6 years ago

“The flowers looked just like the illustration. The card & message were correct. Things I was not so happy about:- Some of the flowers (the roses) only lasted 4 days. The delivery was only just before 10:30 am, considering how much extra I paid & there was no particular reason I could see why they couldn't have been earlier. The on-line advert gave the impression you were a florist local to Padstow, who might have been quicker on a Monday morning. Your on-line adverts afterwards are very annoying.”

Helpful Report

Posted 6 years ago

“Was slightly disappointed as they didn’t look how they were advertised online”

Helpful Report

Posted 6 years ago

“Flowers looked nothing special.”

Helpful Report

Posted 6 years ago

“The flowers were very nice delivered as agreed. There was a dead fly in the flowers. The box was damaged, there was no water just a paper towel which was damp. And poor old teddy had 1 leg sewn on at an odd angle so he was leaning to one side”

Helpful Report

Posted 6 years ago

“I was happy the flowers got delivered to the person I wished for it to be delivered to Was slightly disappointed that her name didn't appear on the address (especially as I was unsure if I had given the correct flat number) Also I was concerned that the delivery left item on the ground floor corridor without leaving it in front of her door at the least or making sure she collected these) I remember when placing delivery option, I indicated 'being patient' as part of delivery option Thanks”

Helpful Report

Posted 6 years ago

“Flowers lovely. Frustrated a neighbour wasn't allowed to sign because it was '10min before delivery slot'!!”

Helpful Report

Posted 6 years ago

“The service from beginning to end was excellent and kept me informed every step of the way. I saw the flowers that were delivered and they were not what you would get from a florist. I think that you get what you pay for.”

Helpful Report

Posted 6 years ago

“it was easy to order the flowers”

Helpful Report

Posted 6 years ago

“The flowers apparently were lovely but were left on doorstep where anyone walking past could of taken them”

Helpful Report

Posted 6 years ago

“Flowers were delivered in time. Problem was in not telling the Funeral director to remove the packaging! We only got to see this when the flowers were displayed. Could not check the right flowers had been sent as we could not see them! I did manage to crouch down and retrieve and open the card. Not the best quality. Bit embarrassed by the faux pas. Serenata did agree to tell Funeral Directors to remove packaging after 3 emails......”

Helpful Report

Posted 6 years ago

“I ordered flowers for my daughter, but they were not delivered until a day after they were due. The messages I received were contradictory and although the flowers did at last arrive, as mentioned in other reviews, there is no easy way to contact the company. I have used the company a number of times over the years, but looking at the recent reviews, they seem to be going downhill and I'm not at all sure I shall use them again - there are plenty of alternatives out there.”

Helpful Report

Posted 6 years ago

“They arrived early evening for a birthday surprise as promised. Flowers were OK . No more , no less !”

Helpful Report

Posted 6 years ago

“Serenata flowers are usually beautiful quality. However my latest order wasn’t very good at all. Many of the flowers had already started to go over and many of the roses had very brown petals. Disappointed this time around!”

Helpful Report

Posted 6 years ago

“These flowers were for a lady celebrating her 94th birthday so I was very upset to learn that they did not arrive on the day I requested. I also asked for them to be left with a neighbour if the recipient was not at home but this was not done.”

Helpful Report

Posted 6 years ago

“Ordering process was not very straight forward and I ended up ordering two bouquets but managed to cancel one. It was my mistake but very frustrating that you can't call anyone. My only real complaint is the flowers were just left on the door step and the driver didn't knock the door first. First time using them and not sure if I would use again.”

Helpful Report

Posted 7 years ago

“Ordered a large bunch of roses (grandissiomo) for my wife's birthday. However, she received a pathetic bunch of flowers as pictured and not as described or shown on the website. Should have gone to Marks or Waitrose instead.”

Serenata Flowers 3 star review on 29th October 2017

Helpful Report

Posted 7 years ago

“Not really happy Roses were good Fresia were nearly dead May not use this company again”

Helpful Report

Posted 7 years ago

“The flowers, I am told, were very nice. I will never deal with them again as there is no telephone contact. I will admit that my email was answered quickly even though it was late evening, it was imperative that I contacted them for reasons that I will not go into. I find the normal 'run of the mill' emails to be OTT and not very business like. The Company need to rethink their marketing methods and act more professional.”

Helpful Report

Posted 7 years ago

“With updates.”

Helpful Report

Posted 7 years ago

Serenata Flowers is rated 3.4 based on 5,938 reviews