Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.38

3.4 Rating 5,951 Reviews

57 %

of reviewers recommend Serenata Flowers

Company Reviews

Questions

Metrics

3.4

Based on 5,951 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 58%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 1 star review on 28th December 2024

659

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Despite 3 days notice failed to deliver on time offering a pathetic 'sorry the courier didn't make it' email as an excuse. Insufficient compensation offered and the retracted when I didn't accept the first offer. Complicated customer service reply system via website so you never have contact with the same person. Not the first time I'm a customer of theirs but definitely the last.”

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Posted 6 years ago

“I ordered a plant which was totally dried out with dead flowers and yellow leaves. After a lot of emails back and forth, I recieved a refund.”

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Posted 6 years ago

“Flowers were delivered on time. Obviously I have no idea whether the flowers looked as good as in the photo. The recipient would be too polite to complain even if the flowers were not in top condition. I can only trust!”

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Posted 6 years ago

“I couldn't find the flowers I wanted but serenata found just the right ones and even started off the order for me to complete online. The flowers arrived the next day and my sister was delighted with them. They were just as described, in bud to last longer with one bloom out showing the colour was perfect too. I am very pleased.”

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Posted 6 years ago

“The flowers was nice but very expensive for what I received. The vase was so small, maybe you should put the size of the vases, then I would of known it was a very small vase , to small for flowers.”

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Posted 6 years ago

“Recipient was delighted with the quality. I have used Serenata Flowers previously which were also well received and shall continue to do so. Thank you”

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Posted 6 years ago

“Nothing not good, delivery and communication was exceptional. First choice in the future. Thanks to all. Roger”

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Posted 6 years ago

“Always amazing bouquets . I’ve bought & received many & always beautiful. I also love the messages you send regarding dispatch & arrival , they always bring a smile . Thanks Serenata Flowers , you brighten our days ! 💐 xx”

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Posted 6 years ago

“Easy process to order. Orders taken until late evening for next day delivery. My daughter was thrilled with the bouquet - plenty of blooms in it. Would thoroughly recommend Serenata Flowers!”

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Posted 6 years ago

“Delivered on time in great condition”

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Posted 6 years ago

“A really good service flowers good ,only problem courier just left them outside the front door of the house without knocking on door.”

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Posted 6 years ago

“For my wife's 40th birthday Flowers turned up looked like they were dieding .the roses were already droopy ,have brown on the petals and needed water. Thought we would give them a few days to pick up but that did not work You only have 3 days to report this Better off using a proper floist. Or inter flora .you will get beþer guilty flowers from them”

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Posted 6 years ago

“exactly like the picture. Very happy. A beautiful bunch of flowers”

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Posted 6 years ago

“Very help full with the order and arrived on time in perfect condition Thank you SERENATA FLOWERS x”

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Posted 6 years ago

“Nice bunch of flowers, undamaged and still going!”

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Posted 6 years ago

“All done online. Delivered on time and was exactly what I ordered. Good communications telling me when the flowers were out for delivery and again when they had been dropped off. Happy wife, happy life. Thanks.”

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Posted 6 years ago

“A seamless transaction with punctual deliver”

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Posted 6 years ago

“The flowers were for my nieces birthday and she loves them so if she's happy I'm happy everything from start to finish was so easy and great correspondence”

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Posted 6 years ago

“Lovely flowers, arrived next day delivery. Flowers for a work college recovering from an operation and her comment was “beautiful flowers and they smell lovely” One very happy lady 💓”

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Posted 6 years ago

“Excellent service from beginning to end.”

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Posted 6 years ago

Serenata Flowers is rated 3.4 based on 5,951 reviews