Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.38

3.4 Rating 5,953 Reviews

57 %

of reviewers recommend Serenata Flowers

Company Reviews

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Metrics

3.4

Based on 5,953 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 58%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 1 star review on 28th December 2024

659

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Have used previously with good experience. Recipient very happy with them. Great to be kept informed re: delivery. Will use again.”

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Posted 6 years ago

“It's the first time l have used this company and am very impressed. Easy website, flowers arrived on time and are apparently stunning. Liked the fact l was emailed when they were dispatched and also once they had been delivered. Will definitely be using this company again.”

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Posted 6 years ago

“They delivered beautiful flowers but their selection of cards could be improved.”

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Posted 6 years ago

“Great service”

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Posted 6 years ago

“Failed to deliver or even attempt delivery. Would never recommend”

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Posted 6 years ago

“very clear ordering and following up process, good choice of flowers”

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Posted 6 years ago

“Clear details on website made ordering simple and flowers delivered on time. Arrangement also as described and beautiful.”

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Posted 6 years ago

“I’m happy because my 90 year old Auntie absolutely loved them.”

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Posted 6 years ago

“Delivery early in the day and plant looked exactly as it was on the website... mum was over the moon”

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Posted 6 years ago

“Delivered at short notice, very happy with the service.”

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Posted 6 years ago

“Delivered on time, with regular updates, and recipient very happy with delivery! Good Quality and price.”

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Posted 6 years ago

“Very nice flowers and quick delivery. Excellent service but the website isn't easy use and I needed to contact the customer contact team to complete the booking.”

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Posted 6 years ago

“Did exactly as requested no fuss”

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Posted 6 years ago

“Easy to use website & ordering process. Speedy & efficient service and the recipient was so pleased with her flowers. Beautiful and great value for money Would certainly recommend this company to people because I am very happy with their service :0)”

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Posted 6 years ago

“Good selection of flowers at reasonable prices. Order arrived on time and recipient was very pleased and said flowers were very fresh and beautifully presented. Conformation emails sent to me were prompt. Would highly recommend.”

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Posted 6 years ago

“I have purchased flowers before from Serenata and their flowers are ok. This time I was very disapointed with the size of the bunch. For the price I paid I could have got a bunch from the supermarket for double/triple the size”

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Posted 6 years ago

“The recipient of the flowers received them when stated and said that they were lovely. Very easy process and some lovely selections to choose from at great value. Used Serenata Flowers previously for my mother in law's birthday. This is the second time have used them and very pleased with the outcome again.”

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Posted 6 years ago

“My girlfriend was very pleased with the quality of the flowers. Money well spent!”

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Posted 6 years ago

“The delivery was very late. I think it’s wrong to have to pay so much to have guaranteed delivery in the morning. In the past next day delivery from other companies has always been by 3pm.”

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Posted 6 years ago

“Great service, loved the tone of the emails and beautiful flowers delivered exactly when advised.”

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Posted 6 years ago

Serenata Flowers is rated 3.4 based on 5,953 reviews