Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.39

3.4 Rating 5,938 Reviews

57 %

of reviewers recommend Serenata Flowers

Company Reviews

Questions

Metrics

3.4

Based on 5,938 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 58%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 1 star review on 25th October 2024

ALeesha

Serenata Flowers 1 star review on 18th August 2024

Masha

Serenata Flowers 1 star review on 12th July 2024

Anonymous

Serenata Flowers 1 star review on 26th June 2024

Anonymous

654

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Living overseas it is always difficult when a close friend passes in the UK. Thank you Serenata for top class service and for making a positive difference. I will definitely recommend to others.”

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Posted 6 years ago

“Allowed a Thank You gift to be sent late sunday for Monday delivery and at a reasonable price. Was kept up dated on progress of delivery and recipient was very impressed with the flowers.”

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Posted 6 years ago

“I was kept up to date at every stage of the delivery and the recipient was very happy. Thank you for making ordering flowers so easy. Will not hesitate to use Serenata flowers again.”

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Posted 6 years ago

“Brilliant service”

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Posted 6 years ago

“I ordered the night before and the flowers were delivered early next morning. I was given regular updates throughout the process. Very efficient service.”

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Posted 6 years ago

“Great 👍 communication, easy to order the flowers 💐 Delivery was on time and the flowers looked just like the picture. My friend was so happy 😁 and so was I. Thank you 🙏 Serenata Flowers 🌺 I will certainly use you again. Petula Barker (Australia)”

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Posted 6 years ago

“I had to get a birthday present at short notice. I sent for the present , and it was received on the day. It was a surprise , and was really well received. very pleased with the gift the service. I would definitely recommend Serenata Flowers. Thank You. M Richardson.”

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Posted 6 years ago

“Everything was perfect and on time thank you.”

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Posted 6 years ago

“The flowers were beautiful and arrived quickly.”

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Posted 6 years ago

“I have had a very happy email from the person to whom I sent the flowers, saying how lovely they are. And delivered when promised too. Excellent, I shall hope to use you again.”

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Posted 6 years ago

“I have purchased flowers on two occasions from you for my Mum. The flowers are stunning. The customer service is outstanding. The value is fantastic.”

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Posted 6 years ago

“I needed to send some flowers to a special lady for BIG birthday. I realised I'd left it late and may have to request a Sunday delivery. I found Serenata - you ticked all the boxes, price, delivery and most importantly a massive choice to suit all tastes. I was updated throughout the process and the delivery made one lady feel very special. Thank you.”

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Posted 6 years ago

“Efficient service easy to use, as these flowers were for a funeral at which I was unable to attend I have not seen the flowers or heard from the relatives as yet. So I can only comment on the order process and delivery notices sent from the company which were both first rate”

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Posted 6 years ago

“Excellent selection with a website that is very easy to navigate Customer updates and tracking service is really helpful”

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Posted 6 years ago

“Really pleased as they were for my niece and she was thrilled”

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Posted 6 years ago

“Excellent service- delivered next day and loved by my Mum! Would definitely recommend.”

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Posted 6 years ago

“Easy online ordering process and delivered on time.”

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Posted 6 years ago

“Looked lovely and arrived in good time”

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Posted 6 years ago

“Beautiful flowers delivered on time. Will definitely use them again.”

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Posted 6 years ago

“I have never ordered flowers online and it was so easy and quick and my friend received her beautiful flowers the day after I ordered them. Thank you 😀”

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Posted 6 years ago

Serenata Flowers is rated 3.4 based on 5,938 reviews