Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.38

3.4 Rating 5,953 Reviews

57 %

of reviewers recommend Serenata Flowers

Company Reviews

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Metrics

3.4

Based on 5,953 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 57%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 1 star review on 28th December 2024

659

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Speedy service”

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Posted 6 years ago

“I ordered the flowers for a friends birthday and they were delivered in Scotland the next day and she was delighted.”

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Posted 6 years ago

“The experience of ordering them was not straightforward. I couldn't change the cardI had chosen. They were delivered the following afternoon despite paying extra for that afternoon and despite saying that if you ordered before 11.30 the flowers would be delivered the same afternoon. The only good point was that my friend said the flowers were beautiful but I would not order from them again.”

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Posted 6 years ago

“great service beautiful flowers”

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Posted 6 years ago

“My friend was delighted with the flowers. I was very happy with the communication - I was informed when they had been despatched and once they had been delivered.”

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Posted 6 years ago

“No complaints at all about the quality of flowers. In fact, they were perfect. They arrived quickly (next day) and were well packaged. They're still looking good a week later.”

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Posted 6 years ago

“I ordered some flowers for my sisters birthday I said to knock hard as she may have been out the back but unfortunatly she wasn't very well and was in bed all day she left a note asking them to leave them in the porch and they did I have had flowers from other companies before for my mother and did not leave them as requested so I was very happy that my sister got them as it was her 60th birthday.”

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Posted 6 years ago

“The flowers I ordered were due to be delivered two days ago but i received a message to say the delivery had failed and then that was it. i've gone into the account today to see that it still says failed and i'm awaiting a response from your customer service as to what is happening with them. Appalling that i have had to investigate if they have been delivered.”

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Posted 6 years ago

“Easy to use website and prompt delivery. Flowers were lovely.”

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Posted 6 years ago

“I was very happy with my 1st order . Could have been delivered a bit earlier as i had orders more than 24 hrs earlier. However overall very happy and flowers were stunning!.”

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Posted 6 years ago

“Delivery in really good time , product ordered arrived in top condition , beautifully presented , 10/10”

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Posted 6 years ago

“Excellent service”

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Posted 6 years ago

“Continuous updates on the delivery. Delivered on date as ordered. Great service. Thank you”

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Posted 6 years ago

“Website easy to use. Simple to order flowers and organise delivery. Also kept informed all along on delivery etc. Full marks.Gordon”

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Posted 6 years ago

“The flowers delivered to my mum on her 95th birthday were absolutely beautiful! Thank you so much.”

Serenata Flowers 5 star review on 22nd February 2018

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Posted 6 years ago

“My daughters flowers were delivered and left in her apartment lobby and as a result were taken!! I contacted Serenata and told them of the mix up and after a couple days and they had no response from their driver they offered me a refund or another bouquet! I chose the bouquet and although it was a week late a lovely bouquet was delivered and received! Thanks Serenata”

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Posted 6 years ago

“I ordered for some flowers in jan to be delivered on Valentine’s Day for my partner who works at hospital. The delivery was refused by security as knowone if that that....I get a txt message saying this and it said the wrong name which is why couldn’t find her. So either Serenata stuck wrong name on or yodel. I then spent talking to different people on the phone to find out what’s going on, they said will deliver again and was worried rest of day if would get them. Got a call at 5ish to say can’t do that day...even tho delivery is until 8pm apparently. Eventually she got them the next day. I understand that it’s a busy day but if got the details correct in first place would of got them on time. I might of well as brought her some the next day for half the price as Valentine was over.”

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Posted 6 years ago

“I've used Serenata a few times now & every time the recipients have been really pleased with their flowers. The last time I actually got to see them when I visited my cousin, and I was absolutely delighted with the quality and quantity. They are beautiful! I wish I'd thought to take a photo, but sadly I forgot. I will most definitely continue to use Serenata whenever flowers are needed. Such an excellent service.”

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Posted 6 years ago

“Fantastic flowers and service”

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Posted 6 years ago

“The delivery was for my daughters birthday. I only ordered the flowers at 18:00 the night before and they were delivered at approx 11:30 the next day. Excellent service. She was delighted with them. Thank you.”

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Posted 6 years ago

Serenata Flowers is rated 3.4 based on 5,953 reviews