Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.39

3.4 Rating 5,939 Reviews

57 %

of reviewers recommend Serenata Flowers

Company Reviews

Questions

Metrics

3.4

Based on 5,939 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 58%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 1 star review on 5th November 2024

Alex

Serenata Flowers 1 star review on 25th October 2024

ALeesha

Serenata Flowers 1 star review on 18th August 2024

Masha

656

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy to order - delivered on time - as described. Were much appreciated by recipient.”

Helpful Report

Posted 7 years ago

“My sister was delighted with her flowers! I received info by text on the progress of the order and the free next day delivery was perfect Thankyou”

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Posted 7 years ago

“Very easy to use service and excellent range of products. Beautiful flowers at affordable cost. Also regular email updates are most appreciated.”

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Posted 7 years ago

“The flowers were lovely and delivered on the right day. Thank you”

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Posted 7 years ago

“Good, clear website with straightforward ordering system. Helpful reminders, special offers. Excellent response and delivery process with flowers and plants exactly as seen. Recipients have been delighted every time. All round 5-star quality!”

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Posted 7 years ago

“I sent these flowers to a friend and her response was "the flowers are beautiful”

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Posted 7 years ago

“I got the flowers for my daughter in law birthday she was so happy as i chose something diffrent and colourfull will be using your sight all the time for flowers now amazing thank you”

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Posted 7 years ago

“The ordering was simple and I got message updates to tell me the flowers had been despatched and when they had arrived with the recipient. It was simple, straightforward and efficient. The costs were also very reasonable.”

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Posted 7 years ago

“The flowers were delivered promptly and I understand that they were very beautiful and lasted a long time, with the lilies giving off a lovely fragrance. Very pleased with this service.”

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Posted 7 years ago

“Great service. The flowers were lovely.”

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Posted 7 years ago

“Efficient service thank you.”

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Posted 7 years ago

“I sent them to a friend..they were absolutely beautiful thanks and I will be using again”

Serenata Flowers 5 star review on 24th August 2017

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Posted 7 years ago

“A very good friend of mine had been going through a particularly bad time and I ordered her flowers to Cheer her up. Very pleased with the service. Ordered late the night before and they arrived the next morning. They were stunning and very reasonably priced. Very happy,thank you :)”

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Posted 7 years ago

“Easy ordering, kept updated, lovely personal message once delivered. My mam was over the moon with the flowers sent to know we were thinking of her as it was 5 years since my dad sadly passed away Would recommend in fact I already have.”

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Posted 7 years ago

“Really nice, and the ordering process was very straight forward.”

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Posted 7 years ago

“I had to contact customer service, due to something I needed including with the order. They got back to me quickly and dealt with the problem straight away. I was notified that the flowers had been delivered to my sister in law in Scotland, she was delighted with them and they looked beautiful on the photograph that she sent me. I would recommend Serenta Flowers anytime.”

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Posted 7 years ago

“Girlfriend was over the moon”

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Posted 7 years ago

“The flowers were really nice and well made up. The only thing I would say is that the message was written on an advertising postcard size card when it would have been a nice touch just to have a small note written on a blank business sized card”

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Posted 7 years ago

“recipient loved them delivered on time thanks”

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Posted 7 years ago

“They was more then expected beautiful.”

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Posted 7 years ago

Serenata Flowers is rated 3.4 based on 5,939 reviews