Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.39

3.4 Rating 5,938 Reviews

57 %

of reviewers recommend Serenata Flowers

Company Reviews

Questions

Metrics

3.4

Based on 5,938 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 58%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 1 star review on 5th November 2024

Alex

Serenata Flowers 1 star review on 25th October 2024

ALeesha

Serenata Flowers 1 star review on 18th August 2024

Masha

656

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“As I am in Australia I was very pleased that I was kept informed of the whole process from start to finish and that the flowers were delivered on time despite adverse weather conditions.”

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Posted 6 years ago

“The flowers delivered are lovely, our friend was delighted with them. High quality, delivered on time, and as ordered. Thoroughly recommend.”

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Posted 6 years ago

“My friend received a beautiful plant basket. She was really pleased with it. The service was excellent. I was kept informed about the delivery. Will certainly use again.”

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Posted 6 years ago

“The receiver was very happy”

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Posted 6 years ago

“Brilliant service, the tracking is great. What a good idea. The flowers were fresh and beautiful. My sister was over the moon.”

Serenata Flowers 5 star review on 8th March 2018

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Posted 6 years ago

“They really cheered my cousin up after being in hospital for an operation on a broken hip.”

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Posted 6 years ago

“Excellent service great company to deal with my wife was over the moon with the flowers thanks very much I will definitely use and recommend you company to all I know thanks again ROGER WILLIAMS”

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Posted 6 years ago

“Gift delivered on time & my Mother-in-law loved it...”

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Posted 6 years ago

“Good choice of flowers, easy to order, free delivery on the day we needed”

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Posted 6 years ago

“I've used Serenata Flowers several times now and the recipients of the flowers have been very happy with the delivered bouquets. Fabulous flowers and fabulous service, will be continuing to order from you, very happy customer.”

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Posted 6 years ago

“Very professional delivery on time . Very high quality .”

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Posted 6 years ago

“My friend was over the moon with her flowers.she sent me a pic and i have to say they were beautiful and i will be ordering again.Highly reccommend serenata flowers just beautiful.”

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Posted 6 years ago

“Arrived on time although I'd entered the wrong address. my friend was very pleased with them & sent me a picture.”

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Posted 6 years ago

“Sent to friends who are having a bad time,they said the flowers were lovely,thank you”

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Posted 6 years ago

“We could make our order from the USA and depend on it getting to our elderly relative for her birthday”

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Posted 6 years ago

“Serenata Flowers were better value than the company I usually use ,free delivery and delivered the next day despite the very bad weather, I also like the fact that I was notified at each stage from receiving my order to dispatching and then when they were actually delivered ,most of all the flowers were lovely (so I was told) Would defiantly recommend Serenata Flowers”

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Posted 6 years ago

“Your service is unbeatable in all areas, so glad I found you.”

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Posted 6 years ago

“Delivery on time and recipient very happy with floral display. Found it very easy to order on line with excellent descriptions/photos of numerous products and all at very reasonable prices.”

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Posted 6 years ago

“Recently using the service I only have positives to talk about. Straight after accidentally adding another incorrect card, I was provided a refund. The delivery of flowers was accurate as per timing stated. Thank you so much for all your help :)”

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Posted 6 years ago

“Beautiful flowers”

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Posted 6 years ago

Serenata Flowers is rated 3.4 based on 5,938 reviews