Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.39

3.4 Rating 5,938 Reviews

57 %

of reviewers recommend Serenata Flowers

Company Reviews

Questions

Metrics

3.4

Based on 5,938 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 58%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 1 star review on 5th November 2024

Alex

Serenata Flowers 1 star review on 25th October 2024

ALeesha

Serenata Flowers 1 star review on 18th August 2024

Masha

656

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was very impressed by Serenata flowers' willingness to get things right, even after a customer error. I sent flowers to a desperately ill friend, who is miles away from home, but the address I was given was incorrect. After an initial attempt at delivery failed. I subsequently, entered into a rapid fire e-mailed convo with their customer services using their on-line query system, at 8pm on a Sunday evening (And they were still actively responding to queries). Serenata were willing to arrange a change of address, even though the flowers were already in the hands of the courier. As a result, the flowers were successfully delivered the following day. That is going the extra mile to provide customer service.”

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Posted 6 years ago

“Sent flowers to my Mother and Father. They said how lovely they were and they were delivered on time and packaged well. Very happy! Thank you.”

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Posted 6 years ago

“The flowers were delivered on time and were lovely. They were as shown and described on the site.I am very pleased with them”

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Posted 6 years ago

“once again a faultless service brilliant delivery service and beautiful flowers”

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Posted 6 years ago

“The flowers were for my mother in laws birthday and she was very pleased. So was I!”

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Posted 6 years ago

“Report from recipient, very good”

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Posted 6 years ago

“Loved the amusing emails! Kept informed each step of the way from ordering to delivery. The flowers were beautiful and very well received.”

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Posted 6 years ago

“Quick delivery very beautiful flowers lovely smell very happy”

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Posted 6 years ago

“Easy online ordering and payment. Next day delivery. Good quality flowers. Excellent prices. Highly recommended”

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Posted 6 years ago

“Placed an order on a Sunday for Monday delivery. All arrived fine and well received. Good value in my opinion.”

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Posted 6 years ago

“Fantastic service, lots of communication and flowers were beautiful!”

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Posted 6 years ago

“Easy ordering and free next day delivery. I brought the flowers for a friend and she was very pleased. Thank you.”

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Posted 6 years ago

“Beautiful bouquet delivered to my friend on her special birthday, she loved the flowers and really appreciated the Sunday delivery”

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Posted 6 years ago

“It was very easy to order the flowers and great that they could deliver them the next day which was a Sunday. I got regular updates and they were delivered when expected. They looked beautiful when they arrived. Thank you.”

Serenata Flowers 5 star review on 30th January 2018

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Posted 6 years ago

“Delighted with service flowers were beautiful”

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Posted 6 years ago

“The recipient ,my 90 year old sister was absolutely blown away with the beauty and quality of these flowers.I wish to thank whom soever arranged and delivered these delightful blooms.I will definitely use Serenata flowers in the future. COLIN FELIX.”

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Posted 6 years ago

“The person who received the flowers phoned to say how brilliant the arrangement was!”

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Posted 6 years ago

“They deliver on a Sunday free of charge. They offer a brilliant selection of cards to accompany the flowers so everything can be sent together. I had regular updates of when the flowers were dispatched and had arrived. There was also great options of where the flowers can be left if the recipient is not in.”

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Posted 6 years ago

“happyfeel good”

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Posted 6 years ago

“Sent the sympathy flowers to my cousin and family in the UK, from Australia . My cousin said they were beautiful .xxx”

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Posted 6 years ago

Serenata Flowers is rated 3.4 based on 5,938 reviews