Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.39

3.4 Rating 5,938 Reviews

57 %

of reviewers recommend Serenata Flowers

Company Reviews

Questions

Metrics

3.4

Based on 5,938 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 58%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 1 star review on 5th November 2024

Alex

Serenata Flowers 1 star review on 25th October 2024

ALeesha

Serenata Flowers 1 star review on 18th August 2024

Masha

656

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“great service beautiful flowers”

Helpful Report

Posted 6 years ago

“My friend was delighted with the flowers. I was very happy with the communication - I was informed when they had been despatched and once they had been delivered.”

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Posted 6 years ago

“No complaints at all about the quality of flowers. In fact, they were perfect. They arrived quickly (next day) and were well packaged. They're still looking good a week later.”

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Posted 6 years ago

“I ordered some flowers for my sisters birthday I said to knock hard as she may have been out the back but unfortunatly she wasn't very well and was in bed all day she left a note asking them to leave them in the porch and they did I have had flowers from other companies before for my mother and did not leave them as requested so I was very happy that my sister got them as it was her 60th birthday.”

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Posted 6 years ago

“Easy to use website and prompt delivery. Flowers were lovely.”

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Posted 6 years ago

“I was very happy with my 1st order . Could have been delivered a bit earlier as i had orders more than 24 hrs earlier. However overall very happy and flowers were stunning!.”

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Posted 6 years ago

“Delivery in really good time , product ordered arrived in top condition , beautifully presented , 10/10”

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Posted 6 years ago

“Excellent service”

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Posted 6 years ago

“Continuous updates on the delivery. Delivered on date as ordered. Great service. Thank you”

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Posted 6 years ago

“Website easy to use. Simple to order flowers and organise delivery. Also kept informed all along on delivery etc. Full marks.Gordon”

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Posted 6 years ago

“The flowers delivered to my mum on her 95th birthday were absolutely beautiful! Thank you so much.”

Serenata Flowers 5 star review on 22nd February 2018

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Posted 6 years ago

“My daughters flowers were delivered and left in her apartment lobby and as a result were taken!! I contacted Serenata and told them of the mix up and after a couple days and they had no response from their driver they offered me a refund or another bouquet! I chose the bouquet and although it was a week late a lovely bouquet was delivered and received! Thanks Serenata”

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Posted 6 years ago

“I've used Serenata a few times now & every time the recipients have been really pleased with their flowers. The last time I actually got to see them when I visited my cousin, and I was absolutely delighted with the quality and quantity. They are beautiful! I wish I'd thought to take a photo, but sadly I forgot. I will most definitely continue to use Serenata whenever flowers are needed. Such an excellent service.”

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Posted 6 years ago

“Fantastic flowers and service”

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Posted 6 years ago

“The delivery was for my daughters birthday. I only ordered the flowers at 18:00 the night before and they were delivered at approx 11:30 the next day. Excellent service. She was delighted with them. Thank you.”

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Posted 6 years ago

“Made my partner happy and surprised, fast and efficient delivery too.”

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Posted 6 years ago

“Excellent service. Kept me informed and the flowers were beautiful. Used them a few times and have not been disappointed.”

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Posted 6 years ago

“Easy ordering, swift delivery, excellent mixture of flowers - recipient overjoyed!”

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Posted 6 years ago

“Great service delivered on time and very reasonable prices”

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Posted 6 years ago

“Excellent service. Have used on many an occasion, always been brilliant.”

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Posted 6 years ago

Serenata Flowers is rated 3.4 based on 5,938 reviews