Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.39

3.4 Rating 5,946 Reviews

57 %

of reviewers recommend Serenata Flowers

Company Reviews

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Metrics

3.4

Based on 5,946 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 58%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 1 star review on 28th December 2024

659

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Prompt, reliable service. Quality of flowers delighted recipient. Have always received good service and been frequently updated on progress of delivery. Very pleased.”

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Posted 6 years ago

“Excelent easy to use service with great results. Very happy.”

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Posted 6 years ago

“GREAT THANKYOU”

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Posted 6 years ago

“Excellent arrangements and choices”

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Posted 6 years ago

“Very happy, Lovely flowers and delivered on time”

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Posted 6 years ago

“Brilliant service, lovely flowers - very pleased overall”

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Posted 6 years ago

“Excellent service and loved the update emails! Would definitely use again.”

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Posted 6 years ago

“Easy to order Arrived as stated”

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Posted 6 years ago

“Easy to order, great price & delivered on time. Would definitely use Serenata Flowers again.”

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Posted 6 years ago

“Excellent service as always”

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Posted 6 years ago

“Web site easy to use, great choice and value for money. Arrived on time too.”

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Posted 6 years ago

“Beautiful bouquet, my mum was over the moon with them. The delivery driver left them where he normally leaves items for them. Email communication was extremely good re: dispatch and delivery. Would definitely use again.”

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Posted 6 years ago

“Flowers looked just like in picture and the recipient was very happy with them. Delivered on time. Perfect! Thank you.”

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Posted 6 years ago

“Dur to information provided I was able to follow the process from shop to delivery. Although I didn't see the flowers in person as the order was placed in Australia,from all reports the flowers were as shown on Serenata Flowers web site.”

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Posted 6 years ago

“You delivered a wonderful bouquet to a dear friend for her 60th birthday. A lovely surprise for her and she was delighted with them.”

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Posted 6 years ago

“Easy to order, lots to choose from, arrived when requested. Will definitely order again.”

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Posted 6 years ago

“This is 2nd time I've used Serenata and felt more confident...spent a little more....delivery was to a house way off beaten track (even I find it difficult destination to locate). Recipient delighted....thus me (customer) delighted.”

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Posted 6 years ago

“The basket of flowers I ordered for my friend’s birthday was just beautiful. Not too expensive and the blooms were gorgeous. They were delivered exactly at the time indicated and I was informed by text when they had been accepted. Very happy with this service.”

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Posted 6 years ago

“Quick responce when i made mistake with order. Thanks”

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Posted 6 years ago

“Excellent service! Serenata kept me up to date with the order and delivery with fab, funny email! The flowers arrived in good time and although I haven't seen them, my friend who received them said 'beautiful '. I would certainly recommend serenata and will use them again myself .”

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Posted 6 years ago

Serenata Flowers is rated 3.4 based on 5,946 reviews