Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.39

3.4 Rating 5,939 Reviews

57 %

of reviewers recommend Serenata Flowers

Company Reviews

Questions

Metrics

3.4

Based on 5,939 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 58%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 1 star review on 8th November 2024

Anonymous

Serenata Flowers 1 star review on 5th November 2024

Alex

Serenata Flowers 1 star review on 25th October 2024

ALeesha

658

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This was my first time using Seranata, the order was for a friend who had lost a family member. She loved the flowers, they were delivered on time and I had messaged keeping me informed of the progress. Perfect service.”

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Posted 7 years ago

“I haven't seen them yet but my Mum was absolutely delighted with them! Fantastic service and delivery! Thank you!”

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Posted 7 years ago

“I ordered some flowers as a get well for one of my support group ladies and they cheered her up.”

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Posted 7 years ago

“Excellent service, easy to use website and large choice of bouquets to suit all pockets. Delivery has been on time and you recieve an email to day delivery has been despatched and when it has been delivered. My mum has been delighted with the bouquets she has recieved.”

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Posted 7 years ago

“Excellent service really efficient and quality flowers”

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Posted 7 years ago

“I have twice ordered flowers from this company and have been very impressed with the whole service. Although i have not seen the bouquets delivered my mum has said both have been beautiful and lasted well. The website is easy to use and the first time i used them i didnt't order until 8pm and the flowers arrived by midday the next day. I would not hesitate to recommend Serenata Flowers and will definitely use again.”

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Posted 7 years ago

“I was updated on the process and the lady I sent them to was very happy”

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Posted 7 years ago

“THE perfect flowers for my perfect wife from her perfect husband”

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Posted 7 years ago

“Delivered on time and flowers where of excellent quality”

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Posted 7 years ago

“Excellent service, quirky informative updates”

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Posted 7 years ago

“Second time using serenata flowers and again excellent reaction from recipient , will definatly use again .”

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Posted 7 years ago

“The flowers were for my daughter in law it was her Birthday. Also it was on a Sunday. The basket of roses arrived on SUNDAY morning! My daughter in law said that they were really lovely! And that she never excepted a delivery on her Birthday being as it was on a Sunday Great trust in Serenata flowers they always get it right Thank you so much Margaret”

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Posted 7 years ago

“Excellent service. I ordered flowers for next day delivery (Sunday) and was kept informed at every stage of the process and then informed when delivered. I would definitely use Serenata again! Thank you!”

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Posted 7 years ago

“Beautiful flowers delivered to my daughter and grand daughter. Exactly as ordered. Kept informed from leaving supplier to time of delivery very professional service. Have used three times already this last 2 months and will use again. Good value for money.”

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Posted 7 years ago

“Flowers arrived on time and were beautiful. We ordered at about 9:30 pm the previous evening and flowers arrived by 10:00 am the following morning, thank you.”

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Posted 7 years ago

“Easily dealt with from New Zealand, great service”

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Posted 7 years ago

“Excellent service, product as described and delivered next day.”

Serenata Flowers 5 star review on 17th August 2017

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Posted 7 years ago

“I have ordered two lots of flowers from Serenata within a week for different people for different reasons. Both deliveries were received as promised the following day and the recipients were delighted with the fantastic quality and appearance of the bouquets. Would definitely recommend this company. Fantastic!! Thankyou.”

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Posted 7 years ago

“Excellent service - quick & responsive. Would definitely recommend. ???? ????”

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Posted 7 years ago

“I needed flowers in a hurry, web site was quick and easy to use and managed to get next day delivery at no extra cost. Friend said flowers were "absolutely beautiful". I would definitely use again.”

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Posted 7 years ago

Serenata Flowers is rated 3.4 based on 5,939 reviews