Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.39

3.4 Rating 5,938 Reviews

57 %

of reviewers recommend Serenata Flowers

Company Reviews

Questions

Metrics

3.4

Based on 5,938 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 58%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 1 star review on 5th November 2024

Alex

Serenata Flowers 1 star review on 25th October 2024

ALeesha

Serenata Flowers 1 star review on 18th August 2024

Masha

656

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered 2 bunches of flowers for different people. They were both delivered on time, were beautifully arranged and very good quality. Two very happy people......”

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Posted 6 years ago

“I'm overseas & uses serenata flowers to send a gift to my sister. They had great customer service! Responded quickly to my emails & went above & beyond to help me get my flowers where I needed! I will definitely be using them again!”

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Posted 6 years ago

“Very efficient and easy to use”

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Posted 6 years ago

“Excellent service ordered on a Saturday lunch time and they were delivered Sunday morning. Huge choice as well”

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Posted 6 years ago

“My friend received her basket of flowers on her 70th birthday.She was delighted at how beautiful they looked and the staff at the salon were pleasantly surprised at the delivery......ontime ...would highly recommend xx”

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Posted 6 years ago

“Quality of Flowers, Speed of Delivery, condition of Flowers on arrival NO damage! Overall, based on my comments I would use again. Thanks”

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Posted 6 years ago

“Excellent service. Beautiful flowers. Felt like really personal treatment. Would definitely use Serenata again.”

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Posted 6 years ago

“Ordered late Friday night, next day delivery was available, free of charge. Kept up to date on delivery and received email confirmation flowers arrived. Would recommend this firm.”

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Posted 6 years ago

“Flowers were beautiful. Recipient was very happy. Delivered on the selected date. Felt I got a bargain as I selected a bouquet which was on offer. Lots of good offers to choose from. Would recommend the company and will be happy to use them again.”

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Posted 6 years ago

“My aunt loved the flowers they arrived on time good and fresh thank you”

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Posted 6 years ago

“easy to use and prompt service”

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Posted 6 years ago

“Excellent service, brilliant selection of gifts to choose from and next day delivery even on Friday after 9pm 😁”

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Posted 6 years ago

“Advised when flowers picked up by Courier, advised when delivered which was great because I live in a different country from where the flowers were delivered. Delivered on the date stated. My friend sent me a photograph of the flowers they looked lovely and she was very pleased with them.”

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Posted 6 years ago

“I used Serenta Flowers for a work colleague, the website was easy to use and the flowers arrived the next day. The blooms were very healthy and lasted over a week, I was happy as was my work colleague and I will definitely use Serenata Flowers again.”

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Posted 6 years ago

“Easy to order, quick delivery, beautiful flowers, reasonably priced”

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Posted 6 years ago

“The flowers l sent my friend looked fantastic”

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Posted 6 years ago

“Excellent and efficient service and not expensive. Would use again.”

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Posted 6 years ago

“I have used the service twice now and I have been kept informed from ordering to the flowers being delivered. Both times I have been contacted by the recipient that the flowers were beautiful. I did not buy the largest and most expensive either! One bouquette was in the South of England and the second in the North of England.”

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Posted 6 years ago

“Very easy to order and I love that they let you know when the delivery has been made.”

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Posted 6 years ago

“Service was great; delivery updates were amusing as was the card enclosed with the flowers sent to a friend.”

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Posted 6 years ago

Serenata Flowers is rated 3.4 based on 5,938 reviews