Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.38

3.4 Rating 5,953 Reviews

57 %

of reviewers recommend Serenata Flowers

Company Reviews

Questions

Metrics

3.4

Based on 5,953 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 58%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 1 star review on 28th December 2024

659

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent Service. Competitive prices. Kept informed throughout the process and delivered on time. Thanks”

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Posted 6 years ago

“Very disappointed with the flowers, heads falling off and generally not very nice. Ordered for delivery on Saturday 10th finally delivered on 13th.. had two tickets on stating for delivery on Sat and Sun.. but finally arrived on Tuesday. Stepmum grateful but not happy..”

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Posted 6 years ago

“Ordered at 21:10 on Tuesday, delivered to my wife at work by 10:15 on Wednesday! Amazing service!”

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Posted 6 years ago

“i received a call from the recipient to say they were beautiful flowers and that they were received the following day from my order . As guaranteed when i purchased on line . Many thanks Sandra”

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Posted 6 years ago

“Arrived at stated time. Lovely item. Well packed. Message recieved with an hour delivery slot.”

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Posted 6 years ago

“The flowers were beautiful”

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Posted 6 years ago

“They arrived on time, I was notified of dispatch by email and my mum was thrilled with the arrangement.”

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Posted 6 years ago

“My sister in law was over the moon after receiving the pretty pastels bouquet with it’s a girl helium balloon. They arrived next day as promised in perfect fresh condition. Will not hesitate to use you again. I won’t look anywhere else now. Well done.”

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Posted 6 years ago

“Having received beautiful roses on Valentines day that lasted and lasted, I have since ordered 3 mixed floral content bouquets for different recipients. Fantastic quality , customer communication and service. Thank you”

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Posted 6 years ago

“Didnt get delivered to right address and when spoke to them I got told well you might not actually get a full refund they might just pay you some absolutely DO NOT ORDER FROM SERENATA FLOWERS”

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Posted 6 years ago

“We sent my sister some flowers and she was most pleased with them”

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Posted 6 years ago

“A beautiful arrangement of flowers delivered on time to a very happy recipient. Thank you for being a company I can rely on.”

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Posted 6 years ago

“I have used Serenata Flowers for a number of occasions now and have been very happy with their service. The quality of flowers has been good and the recipients have been very pleased. The price is very reasonable including the next day delivery”

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Posted 6 years ago

“Excellent, except it would have been good to have the option to deliver less than three days ahead.”

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Posted 6 years ago

“Delivered no problems with email updates during the process.”

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Posted 6 years ago

“the flowers were perfect and were delivered bang on time i would recommend anyone to use them”

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Posted 6 years ago

“Serenata lived up to their reputation delivering a quality bunch of flowers quickly and efficiently. Thank you Serenata.”

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Posted 6 years ago

“Mother's Day flowers not delivered Ordered two bunches of flowers for Mum and sister, to be delivered same address and same day. Only one was delivered (left in safe place). Customer services said the courier is adamant that the flowers were delivered and refused to do anything else.”

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Posted 6 years ago

“Absolutely made my son's mum's day she was really happy with the flowers.”

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Posted 6 years ago

“I ordered flowers for my nans funeral as I live in Australia and was unable to attend... They were delivered 2 days too late. Heartbreaking.”

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Posted 6 years ago

Serenata Flowers is rated 3.4 based on 5,953 reviews