Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.39

3.4 Rating 5,939 Reviews

57 %

of reviewers recommend Serenata Flowers

Company Reviews

Questions

Metrics

3.4

Based on 5,939 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 58%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 1 star review on 5th November 2024

Alex

Serenata Flowers 1 star review on 25th October 2024

ALeesha

Serenata Flowers 1 star review on 18th August 2024

Masha

656

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Flowers arrived in the morning of day expected. Bunch was just like the picture as photo sent to me by happy recipient. Please note it took me five goes to post this as every time I tapped on a star, it was loaded so you will appear to have a disproportionate number of poor reviews with no comments!”

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Posted 7 years ago

“Excellent service and value for money.”

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Posted 7 years ago

“They were delivered for a friend who had just had an operation, they arrived exactly as they were meant to and my friend was delighted as she had no idea I had arranged it as I live 150 miles away and couldn't call in to see her.”

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Posted 7 years ago

“Excellent service..lovely flowers and card.delivery man very pleasant”

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Posted 7 years ago

“Recipient was delighted with her flowers. Thank you.”

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Posted 7 years ago

“Good price , great selection , free delivery locally . Recipient was very happy with flowers and balloon”

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Posted 7 years ago

“Absolutely fantastic as ever, always really great!!”

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Posted 7 years ago

“Spot on! Good range of options. Easy process, good price, excellent product, perfect delivery. Recipient overjoyed! Job Done!”

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Posted 7 years ago

“SERVICE WAS ACE FANTASTIC. FLOWER ARRIVED UNDAMAGED AND FRESH. SO LOVE, LOVE, LOVE THE SERVICE THAT EVEN MY MUM WAS IMPRESSED.”

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Posted 7 years ago

“Great quality, delivery service and communication. Decent price as well.”

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Posted 7 years ago

“ACE FANTASTIC SERVICE. FLOWERS ARRIVED FRESH AND UNDAMAGED MUM WAS VERY IMPRESSED. LOVE,LOVE, LOVE YOUR SERVICE. WILL BE ORDERING FROM YOU AGAIN. MANY THANKS”

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Posted 7 years ago

“Ordered one day delivered next. Notified delivery made. V.Happy”

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Posted 7 years ago

“The recipient said the flowers were lovely. From my aspect, I like the notifications I received confirming that the flowers were on way and when they were delivered. I will definitely use Serenta again.”

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Posted 7 years ago

“Beautiful flowers, easy to navigate and book, easy and fast customer service, and a very happy recipient. Overall positive experience. Thank you!”

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Posted 7 years ago

“Great price for quality service. Will definitely be using Serenata flowers in the future.”

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Posted 7 years ago

“Great flowers, good price and no hassel. Very pleased.”

Serenata Flowers 5 star review on 28th August 2017

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Posted 7 years ago

“Lovely flowers great service Easy to order”

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Posted 7 years ago

“Good display. Good competitive prices. Delivered as promised.”

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Posted 7 years ago

“I sent my sister who lives in England ( I live in the U.S.) flowers for her birthday. I cannot say enough how much I appreciate Serenata for the beautiful arrangement. A week later and they are still as fresh as the day I sent them. Thank you!!!!! I will surely use them again.”

Helpful Report

Posted 7 years ago

“Plenty of arrangements to choose from at very reasonable prices. Very easy to order online from Australia for delivery in UK and good to be kept informed of delivery progress. Arrangement was delivered on time and looked lovely in the photos. Thanks for super service Serenata”

Helpful Report

Posted 7 years ago

Serenata Flowers is rated 3.4 based on 5,939 reviews