Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.39

3.4 Rating 5,938 Reviews

57 %

of reviewers recommend Serenata Flowers

Company Reviews

Questions

Metrics

3.4

Based on 5,938 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 58%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 1 star review on 5th November 2024

Alex

Serenata Flowers 1 star review on 25th October 2024

ALeesha

Serenata Flowers 1 star review on 18th August 2024

Masha

656

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“the service was excellent - from pre delivery comms to the actual flowers. They were delivered on time and my mom was thrilled with them. This was an order from Cape Town to Rotherham. I will definitely use your company again. thank you regards Tracey”

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Posted 6 years ago

“My Mother was thrilled with them”

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Posted 6 years ago

“The flowers were lovely,just as description on site.Couldn't pick any better even if we went in the shop.Thank you,Serenata.”

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Posted 6 years ago

“Serenata delivered some beautiful flowers to my mother for Mother’s Day because I wasn’t able to be there myself. She was thrilled with them and rang immediately to thank me.”

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Posted 6 years ago

“It was very nice not to have to pay for postage when our family are spread over a large area and sending Mother's Day and birthday wishes can be costly, it was lovely to be able to see the flowers that you were sending I've only ordered on the phone before and when seen photos of the order have sometimes been a little disappointed but my godmother was delighted with her flowers and sent me a photo of them and they were exactly the same as the ones I ordered many thanks kind regards Gwendoline”

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Posted 6 years ago

“delivered promptly and within the time slot offered. Flowers lovely”

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Posted 6 years ago

“Easy to use site, keeps you updated on delivery and my mum was delighted with the flowers. I have also received a bouquet today from my daughter and they are beautiful.”

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Posted 6 years ago

“Flowers were beautiful as always. Can't rate your product more highly.”

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Posted 6 years ago

“Beautiful flowers, delivered on time”

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Posted 6 years ago

“The flowers are beautiful and arrived on time. Great value for money.”

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Posted 6 years ago

“Beautiful flowers and fantastic service. Highly recommend”

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Posted 6 years ago

“My friends who received the flowers were simply delighted, beautifully presented in excellent condition and colours amazing. Will certainly use your service again. Nan”

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Posted 6 years ago

“Flowers were lovely and the smell was great.delivered on time.2nd purchase from them and will continue to use them.”

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Posted 6 years ago

“I was very happy with the service and the product thank you”

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Posted 6 years ago

“I set up two orders on Monday for Mothers day. I sent the flowers for the next day as it can get very busy around this time. My mother in law was delighted with them. My mum's mother's day hamper arrived on Friday as requested and she was delighted with it too.”

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Posted 6 years ago

“Lovely flowers.”

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Posted 6 years ago

“Ordered the mothers day blue for mothers day, flowers came very quickly, and looked absolutely stunning.”

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Posted 6 years ago

“Delivered as requested. Easy website and competitive pricing. Recipient said flowers were lovely.”

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Posted 6 years ago

“Very helpful service I will come back definitely Thansk”

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Posted 6 years ago

“Have had three lots of flowers all been lovely”

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Posted 6 years ago

Serenata Flowers is rated 3.4 based on 5,938 reviews