Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.39

3.4 Rating 5,939 Reviews

57 %

of reviewers recommend Serenata Flowers

Company Reviews

Questions

Metrics

3.4

Based on 5,939 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 58%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 1 star review on 5th November 2024

Alex

Serenata Flowers 1 star review on 25th October 2024

ALeesha

Serenata Flowers 1 star review on 18th August 2024

Masha

656

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“An excellent product and service. Thank you.”

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Posted 7 years ago

“Excellent service and beautiful flowers at a great price.”

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Posted 7 years ago

“Easy online order from Australia. Flowers arrived on time. Very happy.”

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Posted 7 years ago

“I was on holiday in Lanzarote when I found out that one of my good friends had lost her mum in the fight against cancer. Serenata flowers delivered a lovely bouquet and a card to them the next day so I could still send my condolences even though I was away. Thank you”

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Posted 7 years ago

“Precise delivery and everything was as expected from Serenata Flowers.”

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Posted 7 years ago

“Very pleased”

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Posted 7 years ago

“Absolutely amazing service. Beautiful flowers, fast delivery and the humourous email updates were a good extra touch”

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Posted 7 years ago

“Excellent service, lovely flowers. Thank You.”

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Posted 7 years ago

“Just everything was great from ordering to delivery & the flowers were lovely & still going & beautiful over 1 wk later.they really made my mum's birthday special.thank u.”

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Posted 7 years ago

“Fabulous service, very high quality bouquet”

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Posted 7 years ago

“I send them to my friend for her 80th birthday and she was over the moon with them. She posted a photo of them to my computer and I was very pleased with them they were 1st class”

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Posted 7 years ago

“Good service. Lovely flowers!”

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Posted 7 years ago

“Flowers arrived promptly, very nice flowers in a good arrangement.”

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Posted 7 years ago

“Placed my order in the evening and flowers were delivered by 5pm next day, relative who received them phoned to say that they were beautiful so very pleased.”

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Posted 7 years ago

“The relative I sent the flowers to was very pleased with them. Delivery was the next day after I placed the order”

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Posted 7 years ago

“Flowers on time. Beautiful. Mum really happy!”

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Posted 7 years ago

“They kept me informed with updates on the delivery of the flowers”

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Posted 7 years ago

“Kept me informed regarding my delivery. Understand from recipient the flowers were beautiful.”

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Posted 7 years ago

“Prompt delivery, gorgeous flowers & good tracking service. Minor issue - typed message didn't translate well, the system didn't like my use of apostrophes! Message still made sense though! Thank you, will use again :-)”

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Posted 7 years ago

“I can rely on them to deliver the flowers on time as ordered. excellent service as always”

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Posted 7 years ago

Serenata Flowers is rated 3.4 based on 5,939 reviews