Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.38

3.4 Rating 5,953 Reviews

57 %

of reviewers recommend Serenata Flowers

Company Reviews

Questions

Metrics

3.4

Based on 5,953 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 57%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 1 star review on 28th December 2024

659

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered flowers the morning of Valentine's day from the USA for my love while she is studying abroad. We had a laugh when it arrived -same day-, the last name was misspelled and she had a Mr. before her name. Bonus points for neatly hand writing the childish letter I submitted online. 9.5/10”

Serenata Flowers 5 star review on 16th February 2018

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Posted 6 years ago

“Very happy”

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Posted 6 years ago

“Flowers great But delivered to wrong address 😂😂 200 yards away.... lucky there honest and brought to my mrs Deliver to the postcode address. ——- gardens Not ——- road”

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Posted 6 years ago

“Easy to order and delivered without any issues.”

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Posted 6 years ago

“Awful customer service. Not possible to speak to anyone and to respond to an email you have to go through numerous pages and log a new ticket. Probably not a problem if your flowers were delivered but mine weren’t (this was to a reception manned 24/7, so no excuses) . An awful experience, I wouldn’t recommend and I would t use again.”

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Posted 6 years ago

“Very good delivery as my flowers were delivered earlier than expected. However the message in the card could’ve been improved by using a bigger font.”

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Posted 6 years ago

“Pricey but good service..”

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Posted 6 years ago

“Utterly inflexible, flowers eventually arrived a day late, and frankly I could have bought better quality flowers from a petrol station at a 1/4 of the price. Wont be using Serenata again.”

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Posted 6 years ago

“Beautiful pose of flowers from Serenata - it made the wife's day on Valentines Day...!! I can't thank you enough.”

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Posted 6 years ago

“I have two bouquets delivered to different people for different occasions and they have arrived on time and the flowers were beautiful. Highly recommend them xxxx”

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Posted 6 years ago

“The delivery was on time and they kept in touch to let me know when they would be delivered and a further update when they were delivered. First class customer service.”

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Posted 6 years ago

“Ordered flowers for Valentine’s Day when my wife got home they had apparently left them under my car with car a ballon and was not there when I looked instead of leaving with a neighbour when I contacted them they said under investigation and not heard anything else or offered any compassion do not use!”

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Posted 6 years ago

“Very easy to order and lots of choice. Havent seen the flowers i ordered but im sure they were lovely.”

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Posted 6 years ago

“Recommended”

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Posted 6 years ago

“Nice flowers delivered on time”

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Posted 6 years ago

“Very disappointed with the flowers small and the roses were Brown at the edges I wouldn't use you again or recommend.”

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Posted 6 years ago

“Fast delivery”

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Posted 6 years ago

“The flowers were stunning and arrived at a reasonable time. The lady was polite and my wife was over the moon. All good, thanks.”

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Posted 6 years ago

“Flowers arrived on time and looked great”

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Posted 6 years ago

“Received flowers on time but when unpacking found they were damaged. Emailed Serenata and they sent a complete replacement bouquet . I cannot highly praise this company enough , definitely use them again. Many Thanks. M J Emmett”

Helpful Report

Posted 6 years ago

Serenata Flowers is rated 3.4 based on 5,953 reviews