Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.38

3.4 Rating 5,953 Reviews

57 %

of reviewers recommend Serenata Flowers

Company Reviews

Questions

Metrics

3.4

Based on 5,953 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 57%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 1 star review on 28th December 2024

659

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“When I ordered flowers for a funeral I ordered them 4 days before needed just so there was no doubt,I gave the name,date AND time so the flowers would be there but what do know the flowers did'nt turn up,we left the cemetery at 1-30 pm,the funeral was at 11am and they had'nt arrived by the time we left,I got a text later to say they were delivered at 15-32,that was a lot of good ,I did'nt see them and nor did anyone else. when I got home I went online to complain and there is a message saying something about a premium payment to make sure they get there on time,I did'nt see that before and why,when the order was submitted AND accepted did'nt anyone let me know this,why would I spend £32-98 on something I was'nt certain of,I would have paid the extra money,as would anyone with any sense,really VERY disappointed,have another funeral there in 2 weeks but won't be getting flowers from your company”

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Posted 7 years ago

“My friend was delighted with the flowers”

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Posted 7 years ago

“My son ordered flowers to be delivered to me on Sunday 14th January, the flowers never arrived despite the fact that the tracker system says they were delivered”

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Posted 7 years ago

“I didn't see the flowers, but my friend was very pleased with them, and they were delivered on the day I expected.”

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Posted 7 years ago

“Brilliant service. Kept updated on the deliveries. Both friends extremely happy with the bouquets.”

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Posted 7 years ago

“It made the recipent very happy”

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Posted 7 years ago

“I sent these flowers to a friend, therefore I did not see them . She assures me they are beautiful.”

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Posted 7 years ago

“My friend was thrilled with her flowers. The service from Serenata Flowers was excellent, delivery next day even though I didn’t order until 9pm the previous evening.”

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Posted 7 years ago

“Very easy and quick website. Nice text updates on delivery. Will use again .”

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Posted 7 years ago

“Quick and efficient service”

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Posted 7 years ago

“Item delivered as requested. Recipient claimed they were lovely”

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Posted 7 years ago

“Very efficient and user friendly service. Would recommend!”

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Posted 7 years ago

“Flowers were beautiful and reasonably priced for the size. I ordered the day before i needed them and they arrived on time”

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Posted 7 years ago

“The flowers were ok but the delivery let them down..They did not knock at the door, or ring the bell, just left the flowers lying on the step..Only pure luck they were found! Not happy...”

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Posted 7 years ago

“Well never delivered on the day i selected arrived a day later and my daughter was not impressed, they looked like they had been pulled out of a bin and a day later they are dead, i only have a photo on my phone not able to send it i want a refund now very disappointed.”

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Posted 7 years ago

“Some flowers arrived damaged and broken, but the delivery time was impressive. Order number 228061351”

Serenata Flowers 2 star review on 21st January 2018

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Posted 7 years ago

“Good and speedy service, and the customer service line was so helpful, after I left out a line on the address.... thank you 😊”

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Posted 7 years ago

“Very good service and flowers were beautiful”

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Posted 7 years ago

“Easy to use website and excellent offer of next day delivery (free!)”

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Posted 7 years ago

“Great communication”

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Posted 7 years ago

Serenata Flowers is rated 3.4 based on 5,953 reviews