Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.38

3.4 Rating 5,953 Reviews

57 %

of reviewers recommend Serenata Flowers

Company Reviews

Questions

Metrics

3.4

Based on 5,953 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 58%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 1 star review on 28th December 2024

659

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Èxcellent website. Comprehensive progress information every step of the way. Lovely flowers. My daughter was thrilled,”

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Posted 6 years ago

“Beautiful flowers delivered on time, excellent service and quality blooms.”

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Posted 6 years ago

“The flowers were delivered to my friend when I asked and they were beautiful. My friend’s husband is a retired florist and was impressed with the quality of the flowers. I thought the price was very reasonable. I also in advertently left my name off the message. My friend contacted Serenata Flowers for some information on the sender. They protected my identity. I felt really good to know that privacy mattered to them. I would order from them again!”

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Posted 6 years ago

“First live in Somerset and my best friend in Yorkshire- who's dad sadly passed away on Saturday. I went on line Sat pm and by Sunday lunchtime the flowers were hand delivered. This meant a lot to me and hopefully my friend too, letting her know my thought are with her. She has said the flowers are beautiful. Thankyou x”

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Posted 6 years ago

“great delivery, well informed upfront. Flowers size was a bit disappointing compared to the picture, and they where dry delivered in a box and looked a bit dry. In water delivery would be much better for the life span of the flowers.”

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Posted 6 years ago

“Made recipients happy!”

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Posted 6 years ago

“My friend was thrilled with her delivery”

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Posted 6 years ago

“Excellent service. Delivery made as requested. The recipient was delighted with the flowers”

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Posted 6 years ago

“They did exactly as promised very efficiently and to a very high standard keeping me updated all the way.🌸Thank you.”

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Posted 6 years ago

“Excellent service! Easy to order and up to date emails to let you know when the flowers have been dispatched and delivered. I will definitely be ordering again.”

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Posted 6 years ago

“accurate, quick delivery. Would be better if there was a no charge option to indicate to the recipient who the flowers were from.”

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Posted 6 years ago

“Very impressed with the flowers and efficiency of the company”

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Posted 6 years ago

“Very fast, efficient service. My friend love the flowers, balloon and card.”

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Posted 6 years ago

“Beautiful flowers, nice and fresh, well presented and well packaged to protect from damage.”

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Posted 6 years ago

“Great service, good communication. Lovely flowers.”

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Posted 6 years ago

“Happy to make my daughter's day with her beautiful basket of flowers. Perfect flowers, well scented . . . and she was pleased she didn't have to arrange them! Thank you.”

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Posted 6 years ago

“Delivered on time. Easy to order. Recipient said the flowers were lovely.”

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Posted 6 years ago

“I am so happy ..everything was like I dreamed. Fresh flowers and fast in time delivery. Thank you very much. Wish you good luck.”

Serenata Flowers 5 star review on 15th April 2018

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Posted 6 years ago

“Always excellent service.”

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Posted 6 years ago

“I accidentally put the wrong address and delivery date on my order (very blonde moment). I filled out the online form to contact the company and had an email reply within an hour asking me to confirm the correct details. Again I filled in the online form and I had an email reply to say all the necessary details had been changed. I had an email dispatch and delivery notification as well. Very good communication and very good service all round”

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Posted 6 years ago

Serenata Flowers is rated 3.4 based on 5,953 reviews