Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.39

3.4 Rating 5,938 Reviews

57 %

of reviewers recommend Serenata Flowers

Company Reviews

Questions

Metrics

3.4

Based on 5,938 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 58%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 1 star review on 5th November 2024

Alex

Serenata Flowers 1 star review on 25th October 2024

ALeesha

Serenata Flowers 1 star review on 18th August 2024

Masha

656

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent website with lots of choice. I have used them twice and each time the flowers were delivered when they should have been and the recipients were delighted with the quality and quantity of flowers I ordered.”

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Posted 6 years ago

“Received on date requested beautiful flowers birthday girl was delighted.”

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Posted 6 years ago

“The quality of the bouquet's are excellent however the email notifications for funeral flowers are rather inappropriate.”

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Posted 6 years ago

“Easy to use website, lots of choices and great prices.....and they delivered quickly .... flowers were excellent quality and made a great impression on the receiver ...will be using again”

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Posted 6 years ago

“Flowers were described as beautiful by recipient. I was kept fully informed about despatch and delivery. Very good service and product.”

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Posted 6 years ago

“I ordered the flowers for my Siste-in-law at 8.30pm on Sunday and they arrived lunchtime on Monday fantastic service”

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Posted 6 years ago

“Fast delivery and beautiful flowers.”

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Posted 6 years ago

“Bought these flowers for my niece as a thank you for organising a holiday for myself and my two sisters. They were delivered to her school (she is a teacher) on time, and they are lovely, she sent me a picture. Very happy and would use Serenata again.”

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Posted 6 years ago

“Expeditious, efficient, great value and unpretentious. Product more than exceeded expectations, and I was well informed of whereabouts. I will use again!”

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Posted 6 years ago

“Excellent value, complimentary postage, fantastic tracking service informing us of dispatch and delivery and delivered on time, so when ordering from Australia for UK delivery complete peace of mind!! Grandma was very happy with the quality work f the flowers!! Highly recommend Serenata Flowers!!”

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Posted 6 years ago

“Very smooth transaction & great updates regarding order”

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Posted 6 years ago

“Made my order the night before i wanted them delivered. Still delivered on time with no delivery cost.”

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Posted 6 years ago

“I was told by the person who I sent flowers to that they were stunning. I was sent emails to let me know of despatch and delivery.”

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Posted 6 years ago

“The service was exceptional especially as it was a weekend. Brilliant.”

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Posted 6 years ago

“Lovely selection of flowers available for next day delivery. Emails keep you informed as to what is happening with your order and when the flowers have been delivered. Excellent service. Very happy.”

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Posted 6 years ago

“Ordered on a Sunday, delivered next day in the time stated. Did not see the flowers but was told they were beautiful. Excellent service. Thank You”

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Posted 6 years ago

“I love this service!!! everything is so easy to arrange and the gifts are lovely.”

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Posted 6 years ago

“Lovely Flowers and Quick !”

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Posted 6 years ago

“Delivered on time and beautiful flowers and chocolate 😊”

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Posted 6 years ago

“I gave them to my sister after the death of her husband. She thoyght the single flower in a vase lovely”

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Posted 6 years ago

Serenata Flowers is rated 3.4 based on 5,938 reviews