Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.38

3.4 Rating 5,953 Reviews

57 %

of reviewers recommend Serenata Flowers

Company Reviews

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Metrics

3.4

Based on 5,953 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 58%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 1 star review on 28th December 2024

659

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered from here as I wanted flowers delivered for someone in Lichfield and it came up on google - really beautiful flowers arrived on the day I expected within good time so both myself and the recipient were really pleased with the quality of the flowers and the delivery service 😊I only bought 10 stems but I don’t think we would have needed more!”

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Posted 6 years ago

“I was personally dissapointed with the bouquet I sent. It looks much fuller on the photo and arrived looking very sparse. I contacted customer service and was told this was because some of the flowers were still buds and had not yet opened. I do not believe it was worth the money I paid, I will not be using this company again. Delivery was also not in the time period I specified.”

Serenata Flowers 2 star review on 1st April 2018

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Posted 6 years ago

“Easy to use website, good value, good service.”

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Posted 6 years ago

“Great service and my friend was delighted with them.”

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Posted 6 years ago

“My mum loves her flowers thank you for delivering in such a timely manner very efficient”

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Posted 6 years ago

“Fast delivery, could track and was notified when delivered ... the flowers were lovely , colours were amazing and they were fresh”

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Posted 6 years ago

“Fantastic service as usual. Sent Roses and freesia bouquet to parents for Easter and they loved them.”

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Posted 6 years ago

“My mother loved her flowers. I like the quirkiness of the correspondence too, I will definitely be ordering from you again. Thank you”

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Posted 6 years ago

“What’s can I say? Price good, service excellent, I have been told the quality is superb (not seen myself as a delivered gift). Got notifications to say when they were dispatched and when delivered. Keep up the good work!”

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Posted 6 years ago

“Easy to order and quick delivery. The bouquet did not look as good as in the advertised photo, I have uploaded a picture of what I purchased and one of what was delivered.”

Serenata Flowers 3 star review on 1st April 2018

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Posted 6 years ago

“Placed order and delivered on time good service 👍”

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Posted 6 years ago

“Beautiful flowers delivered as promised.”

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Posted 6 years ago

“You made the lady very very happy with the flower's you sent, the different kind of flowers and the smell's from them were amazing she said. So I was very happy that she smiled all day looking at the amazing flowers. So a big thank you”

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Posted 6 years ago

“The recipient informed me that the flowers were absolutely amazing!”

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Posted 6 years ago

“This is the second time I have used this service. The first time was a great experience and got 5 stars and why I used this service again. This time, they failed to deliver the product on the day instructed, which was my parents 45th wedding anniversary. Apparently they 'forgot' to load it on to the van. I am hoping they will at least deliver it today or else I will be expecting a full refund”

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Posted 6 years ago

“great no problems”

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Posted 6 years ago

“This was a last minute jesture and you got them there in good time for a very special occasion. Thank you Celia”

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Posted 6 years ago

“Excellent communication Easy to use website Great price Beautiful flowers”

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Posted 6 years ago

“Both my friend thought the flowers were beautiful and they were so healthy looking and will last a long time. I will certainly use Serenata Flowers again. Well worth the money and also have the added bonus of no delivery charge.”

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Posted 6 years ago

“A well organised and efficient service that just does what it says it will do. Also good customer communication.”

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Posted 6 years ago

Serenata Flowers is rated 3.4 based on 5,953 reviews