Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.39

3.4 Rating 5,938 Reviews

57 %

of reviewers recommend Serenata Flowers

Company Reviews

Questions

Metrics

3.4

Based on 5,938 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 58%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 1 star review on 25th October 2024

ALeesha

Serenata Flowers 1 star review on 18th August 2024

Masha

Serenata Flowers 1 star review on 12th July 2024

Anonymous

Serenata Flowers 1 star review on 26th June 2024

Anonymous

654

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was made up with the thanks I received and the joy and happiness those flowers brought x”

Helpful Report

Posted 6 years ago

“Ordered from Serenata as they were recommended to me by a friend. Flowers were for a colleague who was unwell. Ordering was easy and I loved the emails to keep me updated, they were funny. My colleague got her flowers the very next day as promised and she was delighted. Fresh and some still to bloom. The pic maybe doesn’t do them justice as they’ve been split into two Vases. Would definitely recommend to others. Thank you! 😊”

Serenata Flowers 5 star review on 17th March 2018

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Posted 6 years ago

“Quick and efficient delivery, beautiful flowers in bud and brightened mums day”

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Posted 6 years ago

“Ordered Funeral flowers twice now from Serenata both times excellent service, arrived on time, lovely flowers. Full tracking and email confirmations and delivery reports. Well done and Thankyou”

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Posted 6 years ago

“In a hurry to order flowers. The order processing was simple and the flowers were delivered the next day. The recipient was delighted”

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Posted 6 years ago

“good service good price. recipient of the flowers very happy with the quality wood use them again”

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Posted 6 years ago

“I have used your company several times this year and each time the flowers have been delivered on time, I have been kept well informed in a pleasant way and the flowers have been as described on your website. Thank you. I will not hesitate to use you again and recommend you to others.”

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Posted 6 years ago

“Second time of ordering and again the flowers were beautiful and the lady I bought them for loved them. Will definitely be ordering again!”

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Posted 6 years ago

“Flowers were delivered on time and looked exactly as advertised”

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Posted 6 years ago

“They kept me informed every step of the way. My Mum received her flowers on time and she was very happy with them!! The quality of their communication was good-their messages were humorous and engaging! Thank you:)”

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Posted 6 years ago

“Made my mother happy!”

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Posted 6 years ago

“The Mothers Day Tea For Two basket, was beautiful, my mother loved it. Arrived on time, just as it was described. Would always first check Serenity Site. Can not fault their service”

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Posted 6 years ago

“Easy website to navigate. Free next day delivery. Saw the flowers and they looked lovely.”

Serenata Flowers 5 star review on 15th March 2018

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Posted 6 years ago

“My cousin was delighted with her gift and was amazed that her boxed roses were so fresh.”

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Posted 6 years ago

“Fantastic service, 😊 thank you”

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Posted 6 years ago

“My mum's bouquet arrived on the date agreed and looked just as described online. It was in immaculate condition and my mum was delighted with it. Great value for money and excellent customer service - you receive regular emails letting you track your delivery. Would definitely recommend Serenata Flowers. Thanks 😀”

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Posted 6 years ago

“Very easy website Nice selection of flowers and gifts Good price Delivered on time”

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Posted 6 years ago

“Price was right. Delivery was on time, even in the remote town.”

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Posted 6 years ago

“Excellent Service. Competitive prices. Kept informed throughout the process and delivered on time. Thanks”

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Posted 6 years ago

“Ordered at 21:10 on Tuesday, delivered to my wife at work by 10:15 on Wednesday! Amazing service!”

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Posted 6 years ago

Serenata Flowers is rated 3.4 based on 5,938 reviews