Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.38

3.4 Rating 5,953 Reviews

57 %

of reviewers recommend Serenata Flowers

Company Reviews

Questions

Metrics

3.4

Based on 5,953 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 57%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 1 star review on 28th December 2024

659

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very easy to order online and prompt delivery. Recipient said flowers were lovely. Only negative was that my parents ordered flowers from you at the same time as me, to the same recipient, and they were delivered at different times?!”

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Posted 6 years ago

“ORDERED ROSE BUSH LATE AFTERNOON, DELIVERED NEXT MORNING HAVENT SEEN THEM MYSELF BUT RECIPIENT VERY PLEASED, SAID IT WAS BEAUTIFUL. WILL DEFINETLEY USE AGAIN AND RECCOMMEND”

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Posted 6 years ago

“So so pleased with this company, I did a late order the previous night as it was a last minute thought. Very pleased with how quick and how lovely the flowers were! Excellent service. Excellent company! Keep up the great service!”

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Posted 6 years ago

“The flowers were rated 'beautiful' by the recipient and made a very unwell lady very happy.”

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Posted 6 years ago

“The flowers were ordered just before 9pm and arrived the next day they were beautiful and it made my daughter in laws day. excellent service thank you”

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Posted 6 years ago

“I was able to order quite easily the appropriate flowers for a friend's funeral. The flowers didn't cost the earth, and were delivered on time direct to the Funeral Director, who conveyed them to the funeral, where we saw them yesterday. They were beautiful. Thank you.”

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Posted 6 years ago

“Disgraceful service. Stayed home all day for the flowers got an email saying driver on way at 9.30am waited until 6pm and even then flowers arrived with the vase broken disgraceful”

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Posted 6 years ago

“First time i've used your service won't be the last flowers were lovely delivered on time with a smile thankyou my wife loved the suprise.”

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Posted 6 years ago

“Beautiful flowers arrived on time”

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Posted 6 years ago

“I ordered a set of flowers that were displayed oin the web and looked very nice but when they were delivered they were completely different to the flowers ordered. The flowers were not in the vase as displayed and overall i was not satisfied with the product and wish for someone at the company top call me as a matter of urgency.”

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Posted 6 years ago

“The flowers I ordered were beautiful and delivered on time - plus I was kept informed regularly as to when the delivery would arrive.”

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Posted 6 years ago

“Prompt delivery within stated time zone.”

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Posted 6 years ago

“Recipient very pleased with her flowers”

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Posted 6 years ago

“Had ordered three different bouquets of flowers since April 2017. Two bouquets to Liverpool and One to Mansfield. Feedback ! they were beautiful and delivered the next day.”

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Posted 6 years ago

“Excellent service, great flowers, quick delivery, reasonably priced and great at keeping you updated in delivery.”

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Posted 6 years ago

“This is the second time I have used Serenata Flowers to send to my wife for her birthday and for Valentines day. She was so delighted on both occasions she sent me images, they weretruly beautiful. Next up is our wedding anniversary so I will definitely be using your company again plus for the foreseeable future. Thank you from both of us.”

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Posted 6 years ago

“Letting me know that the flowers had been delivered.”

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Posted 6 years ago

“It’s quick and easy to order with Serenata Flowers. I only have one criticism: the bouquet I ordered this time was one day f the most expensive and I was disappointed to see that although it contained the correct blooms did not appear to be any better then some of the cheaper bouquets in the catalogue”

Serenata Flowers 4 star review on 24th February 2018

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Posted 6 years ago

“I’m currently in Cape Town and one of my best friends lives in Northern Ireland. It was her ‘special’ birthday and I found Serenata online. I usually worry that having flowers delivered the recipient is too embarrassed to say if they were disappointed - but we got to FaceTime and I saw the pretty pink orchids in situ. They looked fresh plentiful and beautiful. I’ll definitely use you again. Next time for Mothering Sunday!”

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Posted 6 years ago

“The lady who received the f,lowers said they were excellant”

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Posted 6 years ago

Serenata Flowers is rated 3.4 based on 5,953 reviews