Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.38

3.4 Rating 5,953 Reviews

57 %

of reviewers recommend Serenata Flowers

Company Reviews

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Metrics

3.4

Based on 5,953 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 58%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 1 star review on 28th December 2024

659

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very happy with the service and the result it brought”

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Posted 6 years ago

“Flowers have lasted for a full month”

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Posted 6 years ago

“Everything was so ready to follow. Absolutely no problems. Would definitely use Serenata Flowers again and recommend them to my friends. Great service.”

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Posted 6 years ago

“Easy ordering and delivered next day even on a Saturday at no extra charge - I got sent a picture of the bouquet and they looked as they did on the advert - very pleased customer”

Serenata Flowers 5 star review on 29th April 2018

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Posted 6 years ago

“Placed my order after 9pm. Serenade were the only company able to make the next day delivery. The delivery was made and the recipient was very pleased with the flowers and chocolates. I was very pleased with the service. Definitely will use again and again.”

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Posted 6 years ago

“Lovely flowers and good communication”

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Posted 6 years ago

“Absolutely beautiful. The recipient thought they were the nicest flowers she has ever had sent to her. Thank serenata flowers. I would definitely recommend and will certainly be using you again.”

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Posted 6 years ago

“Cheap, quick and my friend loved them.”

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Posted 6 years ago

“Delivered next day as promised, very reasonable price and one very happy recipient!”

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Posted 6 years ago

“I requested that the flowers I had delivered to my mother-in-law Mrs Brenda Olding, be delivered with a neighbour. The flowers were delivered by Yodel, who left them on the front door step in view of everyone. I think this is disgusting, I clearly requested that they be delivered to a neighbour, if there was no reply. My mother-in-laws neighbour thankfully saw them and also she has proof on her camera what this Yodel driver did. What is the point of asking a customer to request where the want their flowers delivered, and as you can see from my order I requested they be left with a neighbour. l”

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Posted 6 years ago

“Excellent service as always”

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Posted 6 years ago

“The beautiful 'Bright Posy' was a delight, larger than we expected and bursting with fresh flowers, plus it was delivered promptly with a nice card attached (we wanted a slight alteration to the wording we had chosen and a quick email to Serenata made this possible). We shall definitely use Serenata again for any occasion when we want to send flowers and will certainly recommend them to friends and relatives.”

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Posted 6 years ago

“Great value as well as service”

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Posted 6 years ago

“When the flowers arrived, i got a call saying the reef was beautiful also liked spray. That meant a lot to me, as they where for an Aunts funeral and it was my Uncle that phoned. Thank you .”

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Posted 6 years ago

“you were easy to order from the other side of the world. the plant arrived on the date asked for. All though a sad occasion they were liked”

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Posted 6 years ago

“Beautiful flowers at an excellent price, with free delivery. Great communication throughout the ordering/ delivery process.”

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Posted 6 years ago

“The service SF provide is fantastic. I've never had any problems.”

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Posted 6 years ago

“I ordered a lovely bouquet for a birthday present for a friend, it was beautifully accepted”

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Posted 6 years ago

“beautiful flowers delivered on time good experience”

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Posted 6 years ago

“Very happy with the flowers I order brilliant price great service thankyou”

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Posted 6 years ago

Serenata Flowers is rated 3.4 based on 5,953 reviews