Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.38

3.4 Rating 5,953 Reviews

57 %

of reviewers recommend Serenata Flowers

Company Reviews

Questions

Metrics

3.4

Based on 5,953 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 58%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 1 star review on 13th May 2021

453

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Reliable delivery and good quality flowers”

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Posted 6 years ago

“Arrived on time and lovely emails tracking delivery.”

Serenata Flowers 5 star review on 11th April 2018

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Posted 6 years ago

“Flowers were ordered in the evening and next morning arrived on our doorstep as requested. Very reliable service with e-mail updates for each step of the process up to delivery. Beautiful flowers exactly as ordered.”

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Posted 6 years ago

“She did not receive the flowers.!!!!!”

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Posted 6 years ago

“Perfect. Delivery on time and flower beautiful :)”

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Posted 6 years ago

“Order flowers for our friend. The flowers arrived on the day we chose and we were kept up to date on the delivery by email. Our friend loved the flowers, she said they cheered here up, which is just what we wanted :)) Thank you”

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Posted 6 years ago

“Easy to order and a great choice of bouquets. Wine and chocolates great idea too.”

Serenata Flowers 4 star review on 10th April 2018

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Posted 6 years ago

“This was the first time I was disappointed with the lowers I ordered from you. I was told the roses drooped within a day of arriving.”

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Posted 6 years ago

“The recipients, who live out in the sticks , were very pleased with the beautiful flowers received as planned . Thank you”

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Posted 6 years ago

“Quick delivery. Beautiful flowers”

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Posted 6 years ago

“EXCELLENT SERVICE!!!! Highly recommend, if you have not tried them before, just go ahead. My order was delivered on 31st and today are still as fresh - never known before except with Serenata!!!!”

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Posted 6 years ago

“The flowers looked fresh and corresponded perfectly to the image on the photo. beautiful arrangement”

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Posted 6 years ago

“Quick service and beautiful flowers what more could I ask for. A reliable company for last minute orders!”

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Posted 6 years ago

“Both people that I sent flowers to said how beautiful they were, although I didn't see them myself. They arrived when I was told they were and was kept in touch with each stage of the purchase. Thank you very much for job well done.”

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Posted 6 years ago

“Flowers were great, but I didn't want to pay extra for a timed delivery, and sorry but I couldn't find my way around your web site to see where I could have added where the flowers were to be left as I knew my daughter was going to be away until late.”

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Posted 6 years ago

“Excellent next day service with free delivery. The flowers were excellent and would highly recommend !”

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Posted 6 years ago

“I ordered a sheaf for my uncle's funeral. After the service, we went to see the flowers and I couldn't see my sheaf. Only other flowers were wreaths from grandchildren, wife and children (family flowers only). There was a small bunch of flowers in some cellophane. Well it turned out, this was my 'sheaf' which I'd paid nearly £30 for! Utterly disgusted and embarrassed. 3 lilies, 2 other White flowers and some greenery. Less than you would get for £10 at a garage! The next day I contacted Serenata online (can't find phone number). Because I didn't take a photo (no phone or camera taken to a FUNERAL!) they completely dismissed my complaint as I couldn't prove it. The picture they show online of the sheaf and what they said was in it was totally unlike what they sent. I think they probably assumed because I live in Brighton and the funeral was in Lancashire, that I would not attend and wouldn't ever know what had been supplied. I've used this company for years. Now I wonder what has been delivered to friends & family over the time!! RIP OFF company. I am reporting them to Trading Standards.”

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Posted 6 years ago

“Very happy with the service we received. My Aunt loved the flowers. Thank you”

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Posted 6 years ago

“Only ordered the day before my daughters 30th birthday. Thank you for the super efficient service. Will definately be using your services again.”

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Posted 6 years ago

“They failed to deliver flowers on delivery day, notified me to late to organise another service and then were very difficult to get delivery for another time, did not respond quickly. Found it to be an awful service would never use it again.”

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Posted 6 years ago

Serenata Flowers is rated 3.4 based on 5,953 reviews