Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.39

3.4 Rating 5,938 Reviews

57 %

of reviewers recommend Serenata Flowers

Company Reviews

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Metrics

3.4

Based on 5,938 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 58%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 1 star review on 25th October 2024

ALeesha

Serenata Flowers 1 star review on 18th August 2024

Masha

Serenata Flowers 1 star review on 12th July 2024

Anonymous

Serenata Flowers 1 star review on 26th June 2024

Anonymous

654

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“As I have already said the service is fantastic, the problem is the life of the flowers, the ones I bought lasted a total of 4 days, looks like you are perhaps sending dying flowers at what looks like a good price at first, but really is over the top. lesson learned.”

Serenata Flowers 3 star review on 25th October 2017

Helpful Report

Posted 7 years ago

“Not very happy they had no water and no plant feed”

Helpful Report

Posted 7 years ago

“Delivered on time, but we're just left on doorstep, on opening I was dissapointed as the bouquet was smaller than anticipated, also 3 stems were broken, so for ordering and paying for the gigissimo bouquet I felt cheated as lost 3 stems, daughter in law loved the colours of the blooms, overall dissapointed.”

Helpful Report

Posted 7 years ago

“The flowers were lovely can't fault them but the contact to get help with order is very difficult. No direct lines has to be done by form. No help when you need to speak with someone straight away. When I did manage to get contact they were helpful.”

Helpful Report

Posted 7 years ago

“I was not at the funeral they were purchased for. I was unhappy that they were not in a vase or in any form for presentation. I saw a photo. Flowers wrapped in paper, lying on there side. Could only see the card and tip of 1 flower. Not good for £56.! But were delivered in time that I paid £5 extra for and card 1/2 correct.”

Helpful Report

Posted 7 years ago

“Nice flowers but if this was a ‘Grandissimo’ order...i’d Have hated it I had just ordered a standard bunch. It certainly did not seem ‘Grandissimo’ to me...rather disappointing,”

Helpful Report

Posted 7 years ago

“It is tricky leaving a review when you don't personally see the bouquets. I have sent two now for two friends but felt that, although pleased to receive, they were more 'surprised' than 'admiring' and were particularly taken with the beautifully worded accompanying card that talks about being a good hostess to the flowers, rather than the flowers themselves. What I DO know is that Serenata are reliable and deliver on time, plus, their bouquets seem very reasonable.”

Helpful Report

Posted 7 years ago

“I was glad to find somewhere that was near to my recipient who assured ,me ger flowers were Beautiful . Free delivery was a comforting bonus.”

Helpful Report

Posted 7 years ago

“Inexpensive, on time delivery.”

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Posted 7 years ago

“Good service, flowers are almost throw away after three days sadly ;-(”

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Posted 7 years ago

“The website would not complete my order, I had to send an email to customer services and get a reply in order to complete the order. They've taken my money - however, I have no idea if the flowers got there or not!”

Helpful Report

Posted 7 years ago

“Informed that next day delivery was not possible after we had paid. Flowers were delivered several days later”

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Posted 7 years ago

“not happy about courier service”

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Posted 7 years ago

“Next day delivery, reasonable price and lots of options for extras - like a gift and balloons. Size of bouquet didn't reflect the picture on the webpage though, and afternoon delivery seems silly. Paid extra for it, and the flowers was delivered at 12.07. What I was was hoping for when choosing afternoon was around 3-4, not 7minutes past noon. Though fairly, it is after-noon.”

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Posted 7 years ago

“my sister said they were nice”

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Posted 7 years ago

“The Pink Pot Rose was quite small compared with picture, very disappointing.”

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Posted 7 years ago

“The flowers were beautiful and delivered the very next day as promised. Unfortunately the email correspondence / confirmation of delivery was not accurate. We received confirmation of 2 sets of flowers being delivered to the same person! but on contacting the people we sent flowers to this was not the case?!! and they had been delivered to the correct addresses.”

Helpful Report

Posted 7 years ago

“Always top notch in the past however last 3 deliveries had issues. Mainly with the delivery company I think damaging stuff and delivering to wrong addresses. Serenata dealt with the issues quickly and to my satisfaction. I think they should review their delivery company and get back to the good standards I know they're capable of.”

Helpful Report

Posted 7 years ago

“The flowers were delivered on time but unfortunately there was no card with them so she didn't know who they were off , bit disappointed really”

Helpful Report

Posted 7 years ago

“Not actually sure if I am, as have as yet had no feedback from the Family of my deceased family member . All I know is from the tracking service that advised me the flowers had been delivered to the correct Funeral Directors the day preceding the funera .”

Helpful Report

Posted 7 years ago

Serenata Flowers is rated 3.4 based on 5,938 reviews