Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.39

3.4 Rating 5,938 Reviews

57 %

of reviewers recommend Serenata Flowers

Company Reviews

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Metrics

3.4

Based on 5,938 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 58%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 1 star review on 25th October 2024

ALeesha

Serenata Flowers 1 star review on 18th August 2024

Masha

Serenata Flowers 1 star review on 12th July 2024

Anonymous

Serenata Flowers 1 star review on 26th June 2024

Anonymous

654

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Tracking useful and delivery on time. ***Options as to delivery......would it be possible to have : Ring doorbell and if no answer leave on doorstep etc.”

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Posted 6 years ago

“Easy to order and very slick service. Good being updated on order progress right through to delivery.”

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Posted 6 years ago

“Serenata flowers website was easy to navigate through and the delivery was prompt. The recipriant said the orchids were beautiful”

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Posted 6 years ago

“I have not seen them, but my daughter says they are beatiful, so I have given 5 stars.”

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Posted 6 years ago

“Great easy to use online ordering system. Efficient delivery! Most importantly great value for money: £25 got me a beautiful bunch of exotic flowers! The only thing that was a bot surprising was that they weren't delivered a a bunch that is handed to the person but they were in a box so the person I ordered them for didn't immediately realise what it was and kept them in the box till the end of the day. Also it would have made more impact if the delivery driver walked into the office with this beautiful bunch. I guess that would also act as a 'free of charge' advert for the company as people, on seeing it, would definitely want to know where it came from. That's obviously a hint, not criticism in any way. thank you guys!”

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Posted 6 years ago

“Superb delivery times, super easy to order and arrived beautifully wrapped! Thank you!”

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Posted 6 years ago

“Excellent Service. The member of staff that received these flowers was very excited.”

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Posted 6 years ago

“Great service”

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Posted 6 years ago

“Excellent customer service Flowers delivered on time Recipient was overwhelmed Informed at all times status of delivery”

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Posted 6 years ago

“Great site ordering flowers simple quick good value xx”

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Posted 6 years ago

“They were for my loving Auntie after a major operation. She said they were gorgeous”

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Posted 6 years ago

“Beautiful flowers, made a difficult day a liitle brighter. Thank you so much.”

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Posted 6 years ago

“delivered all that was ask my friend was delighted to receive the flowers and I was delighted with service”

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Posted 6 years ago

“I have now placed a number of orders and on each and every occasion have never been disappointed. Swift service, the product is what it says in the advert and the flowers are always in pristine condition. Many thanks indeed.”

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Posted 6 years ago

“Beautiful blooms. Arrived on time. Reasonable prices compared to well known florists. Very pleased.”

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Posted 6 years ago

“Let me know that flowers were dispatched and then delivered, which was reassuring. Recipient very pleased with flowers and birthday cake.”

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Posted 6 years ago

“FIRST CLASS SERVICE FLOWERS MY WIFE RECEIVED WERE OUTSTANDING.”

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Posted 6 years ago

“Easy to order online, constant updates and delivered on time. Very happy.”

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Posted 6 years ago

“The web site was easy to use, their was constant contact regarding the order and it arrived in good condition and was a lovely arrangement.”

Serenata Flowers 5 star review on 28th June 2018

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Posted 6 years ago

“Fantastic service and delivery notification. All flowers have been delivered on time except once due to heavy snow - communication was fantastic at this time - couldn't fault it. I've ordered flowers several times and all recipients have been very pleased with the flowers and there quality. Always order my flowers from here now 😃”

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Posted 6 years ago

Serenata Flowers is rated 3.4 based on 5,938 reviews