Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.38

3.4 Rating 5,953 Reviews

57 %

of reviewers recommend Serenata Flowers

Company Reviews

Questions

Metrics

3.4

Based on 5,953 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 58%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Write Your review

Tell us how Serenata Flowers made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Serenata Flowers 1 star review on 28th December 2024

659

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“am happy with service provided and prompt delivery and emails to say when flowers were delivered”

Helpful Report

Posted 6 years ago

“Flowers booked for courier delivery Friday 23RD March, was told on e mail that they would arrive Sat 24th March.Actually arrived on Monday 26th March @1300hrs”

Helpful Report

Posted 6 years ago

“Prompt service. My friend was happy with the lovely flowers.”

Helpful Report

Posted 6 years ago

“The plant I ordered was very good quality, very well packaged up and delivery was not one minute late. Very impressed with the service.”

Helpful Report

Posted 6 years ago

“My daughter received a dozen pink roses from a friend yesterday, whilst roses are sent with their guard petals on, removing them left almost no flower as they arrived in full bloom, will give them 3 days and they will have to be thrown away. Very disappointing”

Helpful Report

Posted 6 years ago

“The Flowers and balloon were lovely my daughter was really pleased with them.Good service Thank you.”

Helpful Report

Posted 6 years ago

“Lovely flowers and on time”

Serenata Flowers 4 star review on 26th March 2018

Helpful Report

Posted 6 years ago

“I still haven't received the flowers that I had ordered.”

Helpful Report

Posted 6 years ago

“Quick prompt delivery, haven't seen the flowers as they were for a gift and sent direct but was told they were lovely”

Helpful Report

Posted 6 years ago

“Excellent service. Flowers delivered were of good quality. I have used several delivery companies in the past but to date Serenata Flowers are top.”

Helpful Report

Posted 6 years ago

“happy and satisfied with all round service”

Helpful Report

Posted 6 years ago

“Great communication, prompt delivery, more great communication and a lovely plant and chocolates delivered overseas, will definitely use again ;0)”

Helpful Report

Posted 6 years ago

“DO NOT USE. OUT AND OUT THEFT. FAIL TO DELIVER, THEN DO NOT REFUND. WORST CUSTOMER SERVICE EVER EXPERIENCED.”

Helpful Report

Posted 6 years ago

“Was able to find nice flowers, and sent very quickly, and arrived without any problems.”

Helpful Report

Posted 6 years ago

“Pretty long lasting arrangement.”

Helpful Report

Posted 6 years ago

“lovely flowers my friend was so so happy with them! thank you!”

Helpful Report

Posted 6 years ago

“I ordered a Grandissimo bouquet containing roses from Serenata. I was impressed that after ordering late the night before they were required they were delivered by lunchtime the following day! Excellent service and communication. The only reason I haven’t given 5 stars is that the outer petals on two of the white roses were quite damanged and bruised which was a little disappointing. Overall though I would use the company again and reorder flowers from here.”

Helpful Report

Posted 6 years ago

“Have used the service previously Consistent with Quality, Service and info delivery updates Excellent”

Helpful Report

Posted 6 years ago

“Some of the flowers were broken on arrival, therefore the bunch become half the size. The package was also left at the from of the house, which meant it could have been stolen or blown over.”

Helpful Report

Posted 6 years ago

“No delivery, no refund. CON”

Helpful Report

Posted 6 years ago

Serenata Flowers is rated 3.4 based on 5,953 reviews