Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.38

3.4 Rating 5,953 Reviews

57 %

of reviewers recommend Serenata Flowers

Company Reviews

Questions

Metrics

3.4

Based on 5,953 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 57%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 1 star review on 28th December 2024

659

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered flowers to be delivered on 14th Feb, Courier delivered them somewhere else so my G/F didn't get her flowers. Serenta flowers customer service was very good in trying to help but ultimately Yodel cost you a customer for being incompetent”

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Posted 6 years ago

“Beautiful flowers, timely delivery, wife delighted.”

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Posted 6 years ago

“Excellent service. Gorgeous flowers delivered as requested. Excellent communication throughout especially regarding delivery and tracking. Will definitely use again, thank you.”

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Posted 6 years ago

“The flowers were terrible quality for £25. I normally have a good experience, and have used them several times. However, this time was very disappointing.”

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Posted 6 years ago

“Excellent fast and efficient service”

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Posted 6 years ago

“Very efficient. No worries . Recipient very pleased”

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Posted 6 years ago

“Arrived on time at destination intended”

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Posted 6 years ago

“Absolutely delighted with your service”

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Posted 6 years ago

“I ordered the day before and it was perfect. Delivered to perfection.”

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Posted 6 years ago

“Punctual excellent service.”

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Posted 6 years ago

“very expensive for what you get”

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Posted 6 years ago

“Ordered two bouquets on two separate days and they were both delivered the following day, one of them having been ordered on Sunday evening. They were very well received by the recipients and I was told they were stunning! I got several emailed updates on the day and was very happy with the service and price! Will definitely use again!”

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Posted 6 years ago

“Easy to use website, great communication and flowers arrived exactly when they said they would”

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Posted 6 years ago

“Delivered on time, Lady very pleased”

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Posted 6 years ago

“I ordered flowers, wine and chocolates for a friend who had just lost her Mum. They were delivered the next day and she was thrilled with them. It is awesome that you can add gifts to the bouquets to make them extra special, especially when sending them from overseas and cant be there in person. I will always use Serenata Flowers from now on!”

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Posted 6 years ago

“Excellent service and lovely flowers”

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Posted 6 years ago

“STAY CLEAR!! If there were minus stars, I would of used them... I thought it would be a good idea to use this company to send a bouquet of Roses on Valentines day, how badly was I mistaken... As the location of the delivery was in Scotland, I was very aware that next day delivery was impossible, and that it would take 2 days. I placed the order on the 12th of February expecting the delivery to happen on the 14th. It had now approached 9.30pm and still no delivery. I emailed them voicing my concern. I received an email this morning stating that they would not be delivering the Roses and I wasn't entitled to a refund. Now in my eyes this is theft! When I highlighted this to them, and with a mention of "trading standards" they were very quick to change their tune. I should receive my refund in 5 days, but a girl has lost out on a bouquet of Roses on Valentines day...”

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Posted 6 years ago

“THe flowers were perfect!I reccomend this shop!”

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Posted 6 years ago

“Recipient very happy with the flower arrangement, delivered the next day as promised.”

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Posted 6 years ago

“Easy to order, good choice of flowers, delivered on time and very much appreciated by the recipient”

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Posted 6 years ago

Serenata Flowers is rated 3.4 based on 5,953 reviews