Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.38

3.4 Rating 5,953 Reviews

57 %

of reviewers recommend Serenata Flowers

Company Reviews

Questions

Metrics

3.4

Based on 5,953 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 58%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 1 star review on 28th December 2024

659

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered 2 lots of flowers for both of our mums. One lot were nice, one was poor.”

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Posted 6 years ago

“Beautiful flowers. Looked exactly as pictured. Delivered on time. I had one very happy Mum on Mother’s Day. Thank you Serenata!”

Serenata Flowers 5 star review on 12th March 2018

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Posted 6 years ago

“Super delivery, ordered Sat evening and still delivered on Sun for Mothers day! M&S or Waitrose were unable to do that! Will be using going forward!”

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Posted 6 years ago

“The flowers look nothing like the picture. And some of them have come squished and of not great quality”

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Posted 6 years ago

“Great that they delivered actually on Mothering Sunday. However, I paid extra for a large bouquet and when my mum sent me a photo it did not look like a large bouquet. Also roses so far open that they will not last long.”

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Posted 6 years ago

“Lovely fresh flowers and good selection as always. Well packaged and delivered by lunchtime on Mother's Day. Only complaint would be that there is too much greenery and this slightly overpowers the display.”

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Posted 6 years ago

“The flowers I ordered for my mother in law were absolutely lovely. She was over the moon. Thank you so much.”

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Posted 6 years ago

“flowers were not as depicted without flair”

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Posted 6 years ago

“Thank you for delivering some flowers but I was a bit gutted to pay £24.99 for about six flowers which OK the lilies hadn't opened but the rest were a little tatty and not a lot to justify paying that sort of money for. I am not one to complain but I was expecting something a little bulkier than that and it being for Mother's Day. Having paid that price. I did also add in a bar of chocolate and balloon bringing it upto £29.99. With the size of the bunch of flowers I don't think I will be recommending you.”

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Posted 6 years ago

“Very easy to order online. Regular update on tracking and delivery. Very pleased with flowers, just as picture, bright and vibrant colours.”

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Posted 6 years ago

“I live overseas & was relying on the flowers to be perfect for my mum for Mother’s Day. She said they were stunning, beautifully & well packed & delivered on time. Thank you. Will use again. Oh yes & such a reasonable price”

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Posted 6 years ago

“THE FLOWERS I ORDERED ARRIVED ON TIME THE ARRANGEMENTS WERE AS THE PICTURES - BEAUTIFUL SERENTA HAVE A WONDERFUL RANGE FOR ALL OCCASIONS TO SUIT EVERYONE'S POCKET I WOULD HIGHLY RECOMMEND”

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Posted 6 years ago

“Very happy with the flowers that arrived thanks”

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Posted 6 years ago

“Very easy to order, good communication regarding delivery and my mum loved the flowers when they arrived. :-)”

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Posted 6 years ago

“Excellent prompt service. Flowers were in great condition and my mum was very pleased. Thanks”

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Posted 6 years ago

“Cheaper than competitors and the recipient was very pleased with flowers.”

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Posted 6 years ago

“The Flowers arrived when meant to and were as described”

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Posted 6 years ago

“Delivered flowers to my mother as requested, she was very happy with the quality of the bouquet and chocolates.”

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Posted 6 years ago

“My mum said the flowers were beautiful nice and colourful so Thank you for making her happy”

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Posted 6 years ago

“Mother's Day flowers arrived before midday lovely thank you”

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Posted 6 years ago

Serenata Flowers is rated 3.4 based on 5,953 reviews