Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.39

3.4 Rating 5,938 Reviews

57 %

of reviewers recommend Serenata Flowers

Company Reviews

Questions

Metrics

3.4

Based on 5,938 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 58%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Write Your review

Tell us how Serenata Flowers made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Serenata Flowers 1 star review on 25th October 2024

ALeesha

Serenata Flowers 1 star review on 18th August 2024

Masha

Serenata Flowers 1 star review on 12th July 2024

Anonymous

Serenata Flowers 1 star review on 26th June 2024

Anonymous

654

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Flowers ordered and delivered efficiently on time, however I order and grandissimo bunch but the volume of flowers were that of a standard bunch of flowers. Good quality but didn't feel I got my moneys worth......Disappointed!!”

Helpful Report

Posted 7 years ago

“Flowers lovely but my message was missing and the card was blank so my friend didn’t know who had sent her birthday flowers”

Helpful Report

Posted 7 years ago

“The flowers were lovely but sadly the card sent to my friend was blank so she didn’t know who they were from. After posting and asking on Facebook she found out they were from me. Not quite what I would have wished for. Contacted customer service but they kept repeating I hadn’t asked for a message! My reply - who would send flowers without a message? Not me that’s for sure.”

Helpful Report

Posted 7 years ago

“Bouquet was beautiful when it arrived and recipient was extremely happy, unfortunately the roses in the bouquet died off in 2 days.”

Helpful Report

Posted 7 years ago

“No actually I wasn't to please with the flowers,which was a birthday gift..... I ordered the twilight flowers,which had 10 cream roses & greenery, but left out the purple freesias...... Don't think I will be ordering again.”

Helpful Report

Posted 7 years ago

“Flowers are nice and still fresh, however, delivery was made one day after date originally requested. The courier was supposedly unable to find the address.”

Helpful Report

Posted 7 years ago

“The flowers were lovely, I was a little bit disappointed that the box was dented, and a couple of the flowers had broken in transit. A get well gift for my mum, she did love the colours.”

Helpful Report

Posted 7 years ago

“I asked for flowers to be left at the rear of the house cos that's the entrance they use and they were left at the front and not discovered for 3 days. This flower delivery was urgent for a very ill relative. Not good enough.”

Helpful Report

Posted 7 years ago

“When I send a question to the site asking for information regarding the delivery I do not expect to be totally ignored!”

Helpful Report

Posted 7 years ago

“Flowers for daughter and son in law first wedding anniversary - a nice bunch but I was a little disappointed compared to the photo. Will probably fill out in time.”

Helpful Report

Posted 7 years ago

“Easy website, delivered on time. Bouquet very small, garage quality. Expensive for what we got.”

Helpful Report

Posted 7 years ago

“Flowers as a whole good, thought it would be bigger bunch tho, delivery not so good as was dumped in front garden without even knocking on door”

Helpful Report

Posted 7 years ago

“Can not fault the delivery system, I was kept informed at all times, was a little disappointed with the flowers, was expecting there to be more for what I paid, but overall, was ok”

Helpful Report

Posted 7 years ago

“Flowers and delivery good. Was charged for card against my wishes.”

Helpful Report

Posted 7 years ago

“Arrived next day at 7.15pm, was not exactly what was ordered. The colours of the flowers were not as purchased Slightly over priced.”

Helpful Report

Posted 7 years ago

“Was a little disappointed with the flowers small bunch for the price.”

Helpful Report

Posted 7 years ago

“Serenata Flowers promised and delivered my order on time.”

Helpful Report

Posted 7 years ago

“My friend in Glasgow has been very ill, and she has just told me her red roses were absolutely beautiful. Thank you very much,”

Helpful Report

Posted 7 years ago

“Flowers delivered on time and following delivery instructions but they were not displayed as they were online which I am not happy with. There was a line of flowers and then a bunch of roses. Not mixed as shown in pics on site.”

Helpful Report

Posted 7 years ago

“I was impressed with the handling of my order and feedback regarding delivery etc. However I was disappointed to see the funeral flowers I had chosen with a black bow were wrapped in cellophane complete with a yellow ribbon.”

Helpful Report

Posted 7 years ago

Serenata Flowers is rated 3.4 based on 5,938 reviews