Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.38

3.4 Rating 5,953 Reviews

57 %

of reviewers recommend Serenata Flowers

Company Reviews

Questions

Metrics

3.4

Based on 5,953 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 57%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 1 star review on 28th December 2024

659

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Brilliant service and delivery information”

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Posted 7 years ago

“Made my daughter happy when she received her flowers”

Serenata Flowers 4 star review on 2nd February 2018

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Posted 7 years ago

“I have ordered a few times now. The flowers are gorgeous, lots of varieties to order from and I have no problem with any delivery.”

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Posted 7 years ago

“lovely flowers very good delivery thank you”

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Posted 7 years ago

“I was told the flowers were lovely and it was good getting an email saying they had been dispatched and then delivered.”

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Posted 7 years ago

“Easy to order on the website. Free delivery. I was kept informed by email of the order status and also confirmation of delivery. Sr Agatha was delighted with the floral arrangement. That's the important thing and I will recommend to friends and family.”

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Posted 7 years ago

“Good service and communication. Also recipient delighted with flowers.”

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Posted 7 years ago

“Flowers were nice but a very small boxof chocolates were delivered with them when i had ordered luxery prailin cakes. Left a message to let tgem know and it was ignored . Very disappointing”

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Posted 7 years ago

“Delivered on the day requested, and tracking details sent to me. My friend was really excited about the flowers and hamper. She sent me a picture and it looked beautiful. My friend was really happy, and that made me happy.”

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Posted 7 years ago

“Ordered an arrangement to arrive the day before an early funeral. They were sloppily tied and the petals turning brown. I would have done better to have bought a bunch from Lidl and arranged them myself. Won’t be using Serenata again. When I complained, they asked for photos - who gets a camera out at a funeral? Really bad taste!”

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Posted 7 years ago

“Great selection of bouquets at reasonable prices and easy to order. Fast delivery with delivery notification. My friend said the flowers were beautiful! Great service! Thank you!”

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Posted 7 years ago

“Very good service and excellent quality flowers”

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Posted 7 years ago

“Speedy delivery. Great communication”

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Posted 7 years ago

“My aunt was delighted with her arrangement.”

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Posted 7 years ago

“The delivery was prompt. My sister contacted me to say the flowers were GORGEOUS but the vase was broken unfortunately. A new vase with more flowers were sent to her. I really appreciate that they looked after that in a timely and generous manner. I would order from them again. Wilma Johnson”

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Posted 7 years ago

“Easy ordering and beautiful fresh flowers.would use again.”

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Posted 7 years ago

“The flowers were delivered very quickly - next day having ordered them at 6.30pm. The recipients were very happy with the flowers and I received emails telling me that they had been delivered. Very happy!”

Serenata Flowers 5 star review on 1st February 2018

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Posted 7 years ago

“So easy to order and arrange delivery. Wonderful choices for any occasion. Delighted.”

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Posted 7 years ago

“Good service and easy website to use”

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Posted 7 years ago

“Quick delivery and good flowers However I found the ordering process difficult. I was not able to amend my order. Frustrating!”

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Posted 7 years ago

Serenata Flowers is rated 3.4 based on 5,953 reviews