Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.38

3.4 Rating 5,953 Reviews

57 %

of reviewers recommend Serenata Flowers

Company Reviews

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Metrics

3.4

Based on 5,953 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 58%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 1 star review on 28th December 2024

659

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolute trash company. Missed my mothers birthday, didn't let me know despite the fact I had guaranteed delivery, refused refund or partial refund or cancellation. Currently involved in credit card dispute with them. AVOID and use interflora!”

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Posted 6 years ago

“Good choice”

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Posted 6 years ago

“Very swift and efficient service with a fabulous end productpa”

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Posted 6 years ago

“Early delivery on day even though weather was bad for driving. Flowers were in excellent condition and much appreciated by recipient.”

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Posted 6 years ago

“Should have been delivered Thursday it is now Saturday and still not arrived!!!”

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Posted 6 years ago

“I was absolutely amazed at the quality for the price. And the cake gift was brilliant. Absolutely beautiful. Thank you so much. I will definitely use your services again.”

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Posted 6 years ago

“Ordering was easy online with fabulous choices available plus I got a discount through voucher codes too which was a bonus! My friend was over the moon with her surprise get well delivery of flowers, vase, chocolates, teddy bear and planted rose and it was great value for money with free next day delivery too. I had an email saying it had been despatched and another one later saying it had been delivered too which was brilliant! My only complaint and why I didn't give 5 stars was because the box of goodies was left on her doorstep with no card even put through the door to say it had been delivered. The courier knocked but as my colleague was in bed poorly she didn't answer the door in time and when she got to the door she found the box left on her doorstep. My concern here is that it could have been taken by a passer by as it was just left in the open With no proof to say it was delivered. Luckily it wasn't on the doorstep for too long but had my friend been out at the doctors then it might have got stolen, you can't trust anyone these days! Thankfully she got them and she loved them, the parcel made her day!”

Serenata Flowers 4 star review on 3rd March 2018

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Posted 6 years ago

“Beautiful flowers thankyou”

Serenata Flowers 5 star review on 3rd March 2018

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Posted 6 years ago

“Flowers were half dead and the customer service once a complaint was made was awful.”

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Posted 6 years ago

“The person I sent them to said they were lovely and fresh in a special surprise box”

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Posted 6 years ago

“The website and ordering process could not have been easier. I loved the email updates tracking my order. Most importantly my friend was over the moon with her beautiful bouquet!”

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Posted 6 years ago

“sorry for the delay - waiting for confirmation from my sister. Nothing heard yet (she is in her late 80s) but happy that the delivery all went smoothly.”

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Posted 6 years ago

“We live in New Zealand and have used Serenata Flowers on several occasions to send flowers to friends and family in the UK.. The service has always been excellent with frequent updates. We don't always hear from the recipient and our most recent gift to a friend in a rest home on her 96th birthday remains unacknowledged as our friend has little memory. We are pleased that we can trust Serenata's service.”

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Posted 6 years ago

“Great service and frequent updates all at a very reasonable price I will definitely use again very happy with Serenata Flowers and their service.”

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Posted 6 years ago

“I love the text updates on my order always makes me laugh”

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Posted 6 years ago

“Flowers did not arrive in time for funeral despite us ordering for delivery a day in advance as instructed. Made a sad day more stressful. Serenata refused to refund & cited various ts&cs re weather... avoid this company!”

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Posted 6 years ago

“delivery was prompt and my friend was delighted with the flowers.”

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Posted 6 years ago

“I ordered them at last minute but managed to get them ordered for a funeral on time 300+ miles away. Flowers where stunning well commented for the aray. Thank you serenata x”

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Posted 6 years ago

“They have always delivered perfectly”

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Posted 6 years ago

“They arrived on time, they were lovely. My friend was delighted. Thanks”

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Posted 6 years ago

Serenata Flowers is rated 3.4 based on 5,953 reviews