Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.38

3.4 Rating 5,953 Reviews

57 %

of reviewers recommend Serenata Flowers

Company Reviews

Questions

Metrics

3.4

Based on 5,953 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 58%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 1 star review on 28th December 2024

659

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I sent flowers for my 93 year old aunt's birthday. Serenata kept me informed when the gift was on its way and when it had been delivered. She was absolutely thrilled with her flowers. I would definitely use Serenata again.”

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Posted 6 years ago

“The flower/plant basket was all broken and smashed. The recipitent has arranged a replacement, but I have been trying to contact them about my upset and dissatisfaction , only to get constant list reading replies, and told they do not call customers”

Serenata Flowers 1 star review on 24th April 2018

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Posted 6 years ago

“Beautiful bouquets of flowers everytime”

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Posted 6 years ago

“Excellent service ordered a bouquet late afternoon on Sunday and got them delivered by Monday afternoon. There was a great choice at reasonable prices. Definitely will be recommending to my friends and family.”

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Posted 6 years ago

“Arrived on time and i was told they were lovely”

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Posted 6 years ago

“I live in Barcelona (Spain), and my sister in London. In Catalonia (region of Spain to which belongs Barcelona) the 23rd of April is celebrated Sant Jordi giving as a present a Rose and a Book. I bought to Serenata Flowers a Yellow Rose to send to my sister job in that day with a message. My sister received the Rose,fresh and in time in the morning. She was very surprised and excited. And I want to thank you for doing everything perfect.”

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Posted 6 years ago

“Great easy to use speedy service”

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Posted 6 years ago

“Thankyou for a fast friendly reliable service my aunty loved her flowers and cake xxx”

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Posted 6 years ago

“Thank you for the beautiful flowers you delivered. Well worth the money.”

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Posted 6 years ago

“Easy and straight forward to order and they showed me a good range of flowers. I could select from a good range and make my order they kept me informed as to where things were. My friends were really pleased with the gift. So I will use you again please do contact me for future offers.”

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Posted 6 years ago

“My friend was delighted with her flowers. Very prompt delivery.”

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Posted 6 years ago

“Great service, great flowers, great communication, great value! Thank you.”

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Posted 6 years ago

“Great service, right on time, beautiful flowers!”

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Posted 6 years ago

“Great service.”

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Posted 6 years ago

“I sent the flowers to my friend after she had an operation. The flowers cheered her up very much, which made both of us happy.”

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Posted 6 years ago

“the flowers were beautiful and I loved the email that told me when they were being dispatched and when they had been delivered, had not used this service before and was very impressed.”

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Posted 6 years ago

“Daughter's flowers delivered today were either dead or broken off very disappointed after ordering plenty of other times x”

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Posted 6 years ago

“Easy ordering and fast delivery.my friend was delighted with her flowers. Thank you.”

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Posted 6 years ago

“The reviewer was very happy with the flowers. No problems straightforward ordering would use again thanks”

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Posted 6 years ago

“The flowers were lovely once the person who received them found out who sent them! My fault . Sorry.”

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Posted 6 years ago

Serenata Flowers is rated 3.4 based on 5,953 reviews