Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.39

3.4 Rating 5,938 Reviews

57 %

of reviewers recommend Serenata Flowers

Company Reviews

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Metrics

3.4

Based on 5,938 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 58%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 1 star review on 5th November 2024

Alex

Serenata Flowers 1 star review on 25th October 2024

ALeesha

Serenata Flowers 1 star review on 18th August 2024

Masha

656

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Never a problem always delivered on time. Lovely flowers Only online flowers shop i use :)”

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Posted 6 years ago

“I had to say a very grateful thank you to some very special people who helped us when we were away from home and serenata flowers delivered beautiful flowers on time and they were thrilled to receive them. Thank you I will be using you again 😊”

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Posted 6 years ago

“Amazing service from the other side of the world. Recipients loved their flowers!”

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Posted 6 years ago

“Flowers delivered on time and within 24 hours”

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Posted 6 years ago

“easy to order - great service, great prices and lovely flowers bought for my friends birthday - she contacted me to say how beautiful the flowers were and they smelled divine - thrilled to bits - will definitely use again”

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Posted 6 years ago

“Fantastic flowers. Exceeded expectations. Thank you!!”

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Posted 6 years ago

“They were delivered very promptly and according to the recipients in good order. It was good to get tracking information too. Thank you.”

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Posted 6 years ago

“Serenata flowers saved my life. I ordered flowers through direct florists and on the day I needed them delivered they contacted me to say no one was willing to deliver the flowers as the recipient lived too far out in the woods. Totally panicking, I tried Serenata flowers and not only did they accept my order, they delivered it the very next day. So my birthday gift was only a day late. Awesome.”

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Posted 6 years ago

“fast delivery , excellent flowers”

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Posted 6 years ago

“I haven’t seen the flowers, as they’re in another part of the country. However, communications and service were excellent, and, apparently the flowers are pretty nice too?”

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Posted 6 years ago

“I made my order from NZ and got the day wrong they were able to change the day so quickly which is always hard when your ordering from the other side of the world :)”

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Posted 6 years ago

“I could delight friends at a very sad time.”

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Posted 6 years ago

“Very happy with the service and great communication.”

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Posted 6 years ago

“Sent flowers to my friend who is not very well. They arrived on the day arranged and my friend said they were lovely. She seemed very pleased and uplifted. Thank you.”

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Posted 6 years ago

“Both of my granddaughters said how beautiful they were”

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Posted 6 years ago

“Over the moon with them”

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Posted 6 years ago

“I was happy because the people who received the flowers were delighted with them.”

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Posted 6 years ago

“Looked exactly like the photograph on the Web page. Delivered the same day and the delivery address was not an easy one to find. Recipient was delighted with them and sent me a photograph - I was pleased to see that the flowers looked very fresh.”

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Posted 6 years ago

“Website - easy to use, all the information I needed. Price - fantastic value for the bouquet I ordered - lovely flowers Communication - this was by far the icing on the cake. I visited the site during work so I got distracted before completing my purchase and was met with an email of a sad little puppy with a flower in his mouth and some well-thought wording which instantly brought me back to the site. All of the emails and notifications I received were humorous and well-written and the emotional sentiments and phrasing worked (or maybe I'm just a soppy sod!) But I fully enjoyed my experience of purchasing flowers from your site - I did it to make my sister's day, but you made mine! Will definitely be using you again in the future and recommending!”

Serenata Flowers 5 star review on 29th January 2018

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Posted 6 years ago

“Made the recipient very happy as the flowers were amazing! Thank you”

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Posted 6 years ago

Serenata Flowers is rated 3.4 based on 5,938 reviews