Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.38

3.4 Rating 5,953 Reviews

57 %

of reviewers recommend Serenata Flowers

Company Reviews

Questions

Metrics

3.4

Based on 5,953 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 58%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 1 star review on 28th December 2024

659

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was notified that the flowers had been delivered on Saturday. On Sunday I had an awkward conversation with my mother, expecting her to thank me for the flowers for Mothers Day. The flowers were actually delivered today, Monday, apparently looking a little sad, although they have perked up with watering.”

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Posted 6 years ago

“Was a great little basket of flowers”

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Posted 6 years ago

“Ordered a delivery for mothers day on the Wednesday before mothering Sunday for delivery on the Sunday...they didn't get delivered and the tracking did not work.”

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Posted 6 years ago

“Very happy , quality and freshness of flowers excellent”

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Posted 6 years ago

“small and poor selection of flowers, delivered with no instructions. I am very very disappointed as all my past orders have been excellent from you. What went wrong? If I don't get compensation or a free replacement I will not be using you again.”

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Posted 6 years ago

“I live in Belgium and send flowers to my mother in the UK several times a year via Serenata Flowers. The service is not only OUTSTANDING, my mother, who is a flower lover with exceptionally high standards, always raves about the quality of the flowers, their freshness and beautiful displays. I never look anywhere else, Serenata flowers offer me everything I need and I have never been disappointed. Would not hesitate to recommend, in fact I do at every chance I get :-) WELL DONE Serenata team, you are FABULOUS ++++++”

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Posted 6 years ago

“I always use this service to send flowers to my mum. The flowers always arrive on time and in great condition. The packaging is great and sturdy and the flowers are always fresh.”

Serenata Flowers 5 star review on 12th March 2018

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Posted 6 years ago

“Fast and efficient for Mothers Day, kept informed about estimated delivery time and then when actually delivered! Beautiful bouquet of flowers for my Mum”

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Posted 6 years ago

“The order I made did not go through and I did not recieve a confirmation email. I made a second order . Unfortunately there was a duplicate order . The company said this was my fault and would not cancel the duplicate order . Poor customer service . The delivery man said that he had multiple duplicate orders that day .”

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Posted 6 years ago

“Service was amazing my mum loved her flowers for mother day”

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Posted 6 years ago

“Great service and delivered on time and the flowers were lovely”

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Posted 6 years ago

“Disappointed that there were fewer flowers than on the actual website image, but they arrived before midday, which was speedy for a last minute order. Mum was happy!”

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Posted 6 years ago

“Mum delighted with Mother's Day flowers. Delivered on time.”

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Posted 6 years ago

“Delivered next day on mothers day. Lovely bunch of flowers according to my mum. Would definitely order again, great price, fast delivery.”

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Posted 6 years ago

“Flowers were good however they were just left on the doorstep and no effort made to knock or ring the bell!”

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Posted 6 years ago

“I used this service as my mum was away for mother’s day. Delivered to the hotel early afternoon and my mum said they are lovely. Will use again and recommend, thank you 🌸”

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Posted 6 years ago

“Delivered on Mothers Day by lunchtime. I have been told the flowers are lovely and very fresh.”

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Posted 6 years ago

“Mothers day flowers for my sister, simple ordering process and they happiness that it brought to her is worth more than anything.”

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Posted 6 years ago

“the flowers are obviously not very fresh. For the money I expected them to at least look something like the picture on the website. I saw better quality flowers at my local corner shop for a fraction of the price. Will not be ordering from here again.”

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Posted 6 years ago

“The flowers I received for mothers day they didn't look fresh, I was very upset as I could have gone to a supermarket and got better. The delivery was great at 8 in the morning. But the flowers were very poor I spent 30 pounds for a small bunch of flowers! When I opted for the better option!”

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Posted 6 years ago

Serenata Flowers is rated 3.4 based on 5,953 reviews