Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.39

3.4 Rating 5,939 Reviews

57 %

of reviewers recommend Serenata Flowers

Company Reviews

Questions

Metrics

3.4

Based on 5,939 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 58%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 1 star review on 8th November 2024

Anonymous

Serenata Flowers 1 star review on 5th November 2024

Alex

Serenata Flowers 1 star review on 25th October 2024

ALeesha

658

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good. Customer service very helpful . Flowers arrived on time even though you don't do timed deliveries on a Sunday . Thank you very much. My Wife loved the flowers. Regards William”

Helpful Report

Posted 7 years ago

“Quick, efficient website, felt secure using site, flowers delivered Sunday in excellent condition and kept informed throughout as to the progress of delivery.”

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Posted 7 years ago

“I ordered a Beautiful bouquet of flowers and some praline cakes for my Nanna. All I can say is she was over joyed when they arrived. Came on time, the whole process was done online. I found it extremely easy and convenient. I will be using again. Thank you for helping surprise my Nanna xx”

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Posted 7 years ago

“Great service. Exactly as promised. Thanks.”

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Posted 7 years ago

“arrives on tome helpful back up service”

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Posted 7 years ago

“I have ordered the same flowers twice now, they are beautiful and last for ages! 100% recommend!”

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Posted 7 years ago

“We only saw a picture of the flower arrangement, but our family reported to us that it was lovely. Thanks”

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Posted 7 years ago

“Lovely flowers, quick delivery x”

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Posted 7 years ago

“Excellent communication, letting me know when the flowers had been delivered, easy website to use and good value. Thank you!”

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Posted 7 years ago

“I placed my order 2 days before and they arrived on time and were wonderful great service and product was exactly as picture very happy”

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Posted 7 years ago

“I sent flowers to a family who had lost a loved one. The service was quick and transaction easy. I didn't see the flowers but I am told they were lovely.”

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Posted 7 years ago

“I recently sent 'thank you' flowers to a friend and was very happy with the service provided. The flowers arrived as promised the next day and the recipient was very happy. We got to see a photo of the flowers which were the 'fiesta' arrangement and they were really lovely. Thank you for a great choice of flowers at a reasonable price and reliability. Will recommend.”

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Posted 7 years ago

“My friend was absolutely delighted with the get well flowers I sent her”

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Posted 7 years ago

“I was delighted with the Serenata flowers. I sent get well flowers to my best friend, she informed me that her flowers where absolutely beautiful. This was my first purchase from Serenata however it most certainly won't be my last, thank you to Serenata Flowers”

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Posted 7 years ago

“One word FAULTLESS”

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Posted 7 years ago

“One word FAULTLESS”

Helpful Report

Posted 7 years ago

“An easy to use web site which made ordering simple. The flowers were sent for a birthday gift and apparently arrived in beautiful condition and very fresh. I have since received a photo of them and they do look very pretty. So I am really really pleased.”

Helpful Report

Posted 7 years ago

“Easy to order, delivered on time, and my wife thought the bouquet was beautiful.”

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Posted 7 years ago

“Excellent service and wonderful hamper delivered on time.”

Helpful Report

Posted 7 years ago

“Flowers arrived on time and looked beautiful.”

Helpful Report

Posted 7 years ago

Serenata Flowers is rated 3.4 based on 5,939 reviews