Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.39

3.4 Rating 5,938 Reviews

57 %

of reviewers recommend Serenata Flowers

Company Reviews

Questions

Metrics

3.4

Based on 5,938 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 58%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 1 star review on 25th October 2024

ALeesha

Serenata Flowers 1 star review on 18th August 2024

Masha

Serenata Flowers 1 star review on 12th July 2024

Anonymous

Serenata Flowers 1 star review on 26th June 2024

Anonymous

654

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“First live in Somerset and my best friend in Yorkshire- who's dad sadly passed away on Saturday. I went on line Sat pm and by Sunday lunchtime the flowers were hand delivered. This meant a lot to me and hopefully my friend too, letting her know my thought are with her. She has said the flowers are beautiful. Thankyou x”

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Posted 6 years ago

“Made recipients happy!”

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Posted 6 years ago

“My friend was thrilled with her delivery”

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Posted 6 years ago

“Excellent service. Delivery made as requested. The recipient was delighted with the flowers”

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Posted 6 years ago

“They did exactly as promised very efficiently and to a very high standard keeping me updated all the way.🌸Thank you.”

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Posted 6 years ago

“Excellent service! Easy to order and up to date emails to let you know when the flowers have been dispatched and delivered. I will definitely be ordering again.”

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Posted 6 years ago

“Very impressed with the flowers and efficiency of the company”

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Posted 6 years ago

“Very fast, efficient service. My friend love the flowers, balloon and card.”

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Posted 6 years ago

“Beautiful flowers, nice and fresh, well presented and well packaged to protect from damage.”

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Posted 6 years ago

“Great service, good communication. Lovely flowers.”

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Posted 6 years ago

“Happy to make my daughter's day with her beautiful basket of flowers. Perfect flowers, well scented . . . and she was pleased she didn't have to arrange them! Thank you.”

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Posted 6 years ago

“Delivered on time. Easy to order. Recipient said the flowers were lovely.”

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Posted 6 years ago

“I am so happy ..everything was like I dreamed. Fresh flowers and fast in time delivery. Thank you very much. Wish you good luck.”

Serenata Flowers 5 star review on 15th April 2018

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Posted 6 years ago

“Always excellent service.”

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Posted 6 years ago

“I accidentally put the wrong address and delivery date on my order (very blonde moment). I filled out the online form to contact the company and had an email reply within an hour asking me to confirm the correct details. Again I filled in the online form and I had an email reply to say all the necessary details had been changed. I had an email dispatch and delivery notification as well. Very good communication and very good service all round”

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Posted 6 years ago

“The flowers were delivered on time, and my sister thought they were a lovely surprise, and to my surprise the right flowers were delivered, always wonder whether the flowers you order online are the ones that get delivered, and to my surprise they were.”

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Posted 6 years ago

“I'm in Australia and sent flowers to my mum on her birthday, the service was excellant, keeping me updated with funny info and the flowers gorgeous. Thank you definately will use again🤗”

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Posted 6 years ago

“After delivery, the recipient contacted me to say that the bouquet was beautiful and was like a breath of spring in the house. The emails informing me of despatch and delivery were humorous and accurate. Thank you very much Serenata Flowers.”

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Posted 6 years ago

“Whoever I send the flowers to, my mum mainly or my sister, they are always very pleased width them without fail.”

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Posted 6 years ago

“I'm from Brazil and sent flowers to my girlfriend, that is living in the UK. The service was really efficient and organized. Thank you!”

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Posted 6 years ago

Serenata Flowers is rated 3.4 based on 5,938 reviews