Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.38

3.4 Rating 5,953 Reviews

57 %

of reviewers recommend Serenata Flowers

Company Reviews

Questions

Metrics

3.4

Based on 5,953 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 58%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 1 star review on 28th December 2024

659

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Flowers were perfect and delivered with a smile and on time would highly recommend. Fantastic service.”

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Posted 6 years ago

“Last minute order before Mothers day, arrived in the middle of the day in excellent condition. Very good value”

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Posted 6 years ago

“Flowers were lovely but delivered to the wrong address...got them in the end....I believe they were delivered by Yodel...??!”

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Posted 6 years ago

“Weel first of all, because I did not pay extra to get a early delivery the flowers turned up early evening even with ordering the flowers weeks ago. Then I have been onformed by the receipent that all of the flowers are quite open rather than in bud as previous bouquets I have ordered, so therefore they probably will not very long??”

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Posted 6 years ago

“Very happy with the service. Ordered flowers for my son's girlfriend for mothers day. I recieved an email stating they would be delivered between 10.30 and 11.30. Bang on 10.30 they arrived, so very happy and she loved them. Would definately use your services again. Thankyou”

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Posted 6 years ago

“Delivered on time and with no issues even with a relatively late order placement”

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Posted 6 years ago

“Love that you send a message to say the flowers are out for delivery, so you know you’ll be getting a picture and message sent from happy Mums in the next few hours :) both said the flowers were beautiful and smelt gorgeous this morning!”

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Posted 6 years ago

“It was delivered on time and in good condition.”

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Posted 6 years ago

“Easy website to navigate, fast delivery service! Perfect”

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Posted 6 years ago

“Delivered early on Mothers day which was nice. Process of ordering really easy. Communication very good.”

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Posted 6 years ago

“My orchids arrived fresh and healthy and on time. Superbly presented!”

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Posted 6 years ago

“I ordered a Mothers Day bouquet and it was delivered on the day. By all accounts the bouquet was lovely and Mum was thrilled. Thank you, definitely will use you again.”

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Posted 6 years ago

“Good service would use again”

Serenata Flowers 5 star review on 12th March 2018

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Posted 6 years ago

“I ordered Mother’s day flowers on Saturday afternoon and they were delivered by lunchtime the next day! Excellent service. Am so impressed and my mother in law was delighted with the arrangement. One of the nicest she has ever received! Thank you so much.highly recommend and and will certainly use your services again.”

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Posted 6 years ago

“My mum loved her hamper on Mother’s Day I placed the order from Hong Kong, it was quick, easy and with lots of choice.”

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Posted 6 years ago

“Really great customer service very efficient and great communication”

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Posted 6 years ago

“Offered delivery on Mother’s Day. Which meant one, very happy mum!”

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Posted 6 years ago

“Ordered mothers day flowers to be delivered to my mum,she was so pleased with them and I was very impressed with the service...Thank you Serenata flowers”

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Posted 6 years ago

“I paid for the upgraded flowers, the grandissmo but the flowers looked like the standard. The flowers I got were already wilting and going brown on the edges. The gift I paid for was not present. When I complained they refunded the price of the gift but no mention about the state of the flowers!”

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Posted 6 years ago

“Easy ordering. Delivery spot on. Lovely fresh vibrant flowers and packed very well.”

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Posted 6 years ago

Serenata Flowers is rated 3.4 based on 5,953 reviews