Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.39

3.4 Rating 5,938 Reviews

57 %

of reviewers recommend Serenata Flowers

Company Reviews

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Metrics

3.4

Based on 5,938 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 58%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 1 star review on 5th November 2024

Alex

Serenata Flowers 1 star review on 25th October 2024

ALeesha

Serenata Flowers 1 star review on 18th August 2024

Masha

656

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent. Great updates all through the order journey. Would 100% recommend”

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Posted 6 years ago

“Great service”

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Posted 6 years ago

“Awesome service once again”

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Posted 6 years ago

“SerenataFlowers delivered my order through a third-party courier in a timely fashion. The order was as described and I was kept informed of the progress of the order. My only issue is the silly text in their Delivery Notification talking about 'our chauffeurs' when taking about a third-party courier. Don't be silly - your customers are NOT impressed by such foolish talk!!!”

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Posted 6 years ago

“Flowers were delivered in good time and were just like the picture. The recipient was were pleased with them.”

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Posted 6 years ago

“Great service and products”

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Posted 6 years ago

“Good service would use again”

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Posted 6 years ago

“My friend loved her flowers, ease of ordering, flower quality and delivery was fabulous....merci”

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Posted 6 years ago

“excellent service”

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Posted 6 years ago

“Beautiful flowers”

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Posted 6 years ago

“Nice flowers delivered and presented well in the delivery box. Have used an online delivery service before but was given poor service so i was sceptical of doing it again. But can say it was 5* service this time.”

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Posted 6 years ago

“The girl I sent the flowers to was extremely happy! Thank you so much! Costumer service also is extraordinary.”

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Posted 6 years ago

“The roses were beautiful,and they were delivered on time despite the short notice for the order given Well done to you all”

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Posted 6 years ago

“Delivered on time, no issues with booking, presentation was very good. Flowers were of a very good quality. Will use again.”

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Posted 6 years ago

“Great customer service. Flowers in awesome condition. Would buy again.”

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Posted 6 years ago

“The purchase via the website was easy and uncomplicated, the delivery was made on the day I requested and the person receiving the flowers was very happy. Thank you Sean”

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Posted 6 years ago

“Flowers deliverd on time and regular updates given re status of delivery”

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Posted 6 years ago

“Fast efficient service and very nice product Thankyou so much”

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Posted 6 years ago

“Made my wife very happy 😀 thank you very much for your nice produces and good service. Would definitely rec to others 👍👍”

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Posted 6 years ago

“Amazing as always”

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Posted 6 years ago

Serenata Flowers is rated 3.4 based on 5,938 reviews