Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.38

3.4 Rating 5,953 Reviews

57 %

of reviewers recommend Serenata Flowers

Company Reviews

Questions

Metrics

3.4

Based on 5,953 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 58%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 1 star review on 28th December 2024

659

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have used Serenata Flowers on multiple occasions and always had an excellent service. Great deals and have always delivered on time.”

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Posted 6 years ago

“I absolutely love Serenata and have used them for years, but I was very disappointed on the recent flowers. 2 x £24.99 and they looked like I'd spent £4.99 at the local supermarket.”

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Posted 6 years ago

“Very pleased with orchids and liked the emails informing me of delivery We will ordering from you again.”

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Posted 6 years ago

“Kept me informed of progress and delivered the plant when they said they would”

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Posted 6 years ago

“Very quick deliver, everything was fantastic will use them again”

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Posted 6 years ago

“There was a days delay in delivery however my complaint was dealt with swiftly . The recipient really loved the arrangement . She did not know it was late so all good in the end.”

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Posted 6 years ago

“My sister-in-law was thrilled with the flowers, they were perfect.”

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Posted 6 years ago

“I ordered an orchid to be delivered to a friend for her birthday. I made the order 10 days in advance to be sure it arrived. The took my order and confirmed it would be delivered. It was not delivered on the requested day. No one contacted me. The next day i contacted them to enquire about it. They refunded 15% of the cost and said they could deliver the following day. I cancelled the order as my friend would be away. They refunded the full amount. The customer service was quite good and they did refund me but i did not have my flower delivered by this company which was very disappointing.”

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Posted 6 years ago

“i live in the States and it was great to have notifications regarding delivery. My friend took photos of the flowers and they were beautiful and just like the sample photos you choose from. Thank you, and yes I will be using you again!”

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Posted 6 years ago

“Thank you flowers were lovely”

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Posted 6 years ago

“Efficiency & delivery when promised.”

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Posted 6 years ago

“Great professional service. Would highly recommend.”

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Posted 6 years ago

“Great quality, great service, great satisfaction!”

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Posted 6 years ago

“Lovely flowers , happy Mrs , job done.”

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Posted 6 years ago

“My support group sent flowers yesterday to a member that had just had a bereavement and she sent me a message saying" They light up my darkness" what more can you ask for.”

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Posted 6 years ago

“They are very reasonably priced, very easy to navigate and order on the website, and delivered the flowers in good time on the day I requested.”

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Posted 6 years ago

“well my flowers havent been delivered to the right place and you dont seem to be doing alot about it sooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooo?”

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Posted 6 years ago

“I sent my Mum some flowers, not for an occasion but just to let her know how much she means to me. The flowers were beautiful she said. The only thing she did say was that the delivery driver just dropped them on her step and did not wait for her to open the door. If she has not been in they would have just been there on her step not left safe at all?”

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Posted 6 years ago

“Having used your services in the past with no problems I have been left a bit disappointed by the latest delivery to my work colleague who turned 50. The head of one of the sunflowers had come off and had been wrapped in the vase cellophane and the yellow roses were tinged with brown, past their freshest.”

Serenata Flowers 2 star review on 27th April 2018

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Posted 6 years ago

“The flowers sent to my Friend In Buckie , were lovely she said , (I.m in Ayrshire), this lady is delighted . Thank you so much , I will use your service again .:)”

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Posted 6 years ago

Serenata Flowers is rated 3.4 based on 5,953 reviews