Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.39

3.4 Rating 5,938 Reviews

57 %

of reviewers recommend Serenata Flowers

Company Reviews

Questions

Metrics

3.4

Based on 5,938 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 58%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 1 star review on 25th October 2024

ALeesha

Serenata Flowers 1 star review on 18th August 2024

Masha

Serenata Flowers 1 star review on 12th July 2024

Anonymous

Serenata Flowers 1 star review on 26th June 2024

Anonymous

654

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This was a last minute jesture and you got them there in good time for a very special occasion. Thank you Celia”

Helpful Report

Posted 6 years ago

“Excellent communication Easy to use website Great price Beautiful flowers”

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Posted 6 years ago

“Both my friend thought the flowers were beautiful and they were so healthy looking and will last a long time. I will certainly use Serenata Flowers again. Well worth the money and also have the added bonus of no delivery charge.”

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Posted 6 years ago

“A well organised and efficient service that just does what it says it will do. Also good customer communication.”

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Posted 6 years ago

“Prompt delivery - full contact throughout the process and a very happy recipient!!”

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Posted 6 years ago

“Two bouquets delighted recipients.....beautifully wrapped selection...thank you very much! I will certainly be using you again!”

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Posted 6 years ago

“It was easy to make the arrangements from Canada. Prices were good. I liked the fact that you were told when they had been dispatched and delivered. Niece said they were lovely. Thank you!”

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Posted 6 years ago

“Delivered when they said they would and recipient delighted with the flowers.”

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Posted 6 years ago

“Very efficient online ordering system and easy to use. Loved the e-mail updates I received keeping me informed of progress of my order and delivery. Ordered flowers for my best friend as an Easter surprise and she was so touched to receive them. I ordered letterbox flowers. My friend sent me a picture of them and they are beautiful. I can't wait to order more flowers from Serenata Flowers. Well done to everyone on the team.”

Helpful Report

Posted 6 years ago

“I’ll never use 1800 flowers or teleflora ever again. These guys are so much better, easy ordering, prompt delivery and great customer service. Haven’t had any feedback about the actual flowers though.”

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Posted 6 years ago

“Beautiful flowers, delivered as promised on time! Very pleased with assortment of flowers on offer, altogether happy I chose this company! Will use again!”

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Posted 6 years ago

“Very efficient in informing you of the whole purchase delivery. Flowers arrived as stated and my friend was very pleased. I would recommend and use again.”

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Posted 6 years ago

“Excellent service from start to finish and the recipient was absolutely over the moon with her gift”

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Posted 6 years ago

“The flowers made someone else happy this makes me happy 😁”

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Posted 6 years ago

“Easy to order. Good prices. Good choice. Free delivery next day. Flowers delivered promptly. Nice flowers!”

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Posted 6 years ago

“Easy order. Good choice and good price.”

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Posted 6 years ago

“Such fabulous service & I absolutely love the emails regarding chauffeurs etc makes me smile😊 Thank you”

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Posted 6 years ago

“It was very easy to use and quick delivery unsure what the flowers were like as I haven’t heard back from the recipient...”

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Posted 6 years ago

“Great service as usual”

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Posted 6 years ago

“Easy to use website, quick delivery and excellent customer service when dealing with a query!”

Helpful Report

Posted 6 years ago

Serenata Flowers is rated 3.4 based on 5,938 reviews