Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.38

3.4 Rating 5,953 Reviews

57 %

of reviewers recommend Serenata Flowers

Company Reviews

Questions

Metrics

3.4

Based on 5,953 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 57%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 1 star review on 28th December 2024

659

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent! Ordered flowers which were delivered on the day requested to a very pleased friend who reported they were gorgeous.”

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Posted 7 years ago

“A very easy ordering process, notified when flowers were shipped and then subsequently delivered.”

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Posted 7 years ago

“Birthday gift for a friend and she was overjoyed Sith the fliwers”

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Posted 7 years ago

“Hi there. The flowers ordered were delivered within the time lines indicated, were fresh, well presented and very much appreciated by the recipients. Only one point to note: The Baby's name on the box did was incorrectly spelt. William and not Willow, as should have been the case. On the card, the name was spelt correctly. I would definitely use the service again.”

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Posted 7 years ago

“Very pleased with the on time delivery service and the quality of flowers.”

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Posted 7 years ago

“Amazing service delivery and loved the emails”

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Posted 7 years ago

“I sent two separate bouquets over three days and both my aunt and my daughter were delighted. I appreciated being kept up to date regarding delivery and the flowers were as described and well packed. Will use Serenata again.”

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Posted 7 years ago

“Good service as on the day delivery was required. Emails kept me updated and the florist called to query delivery address which I was pleased about. Would recommend this site and would use again!”

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Posted 7 years ago

“The ease of ordering and the constant communication made this company a joy to work with. I have not always had a successful outcome when ordering flowers internationally. This time I did. Thank you Serenata Flowers for making my sisters birthday extra special. She was delighted.”

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Posted 7 years ago

“Free Delivery time option is too way long time of waiting 612 pm to 712 pm and i only found out the time of delivery after order confirmation, the delivery time happened as expected but i have to wait before we go out for a meal which is really a bad time! I understand that i need to add extra for specific delivery time option but i just tried my luck because im sure you care for special occasions like anniversaries that i hope the deliveries happened at least early hours of the day not after 6pm, anyway it's my fault yet i did not see the consideration of how you made delivery times still not very happy though your flowers is good, its my first order experience. Anyway Thanks You!”

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Posted 7 years ago

“Beautiful flowers delivered on time very happy”

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Posted 7 years ago

“My Mother loved these flowers, they were well packaged.”

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Posted 7 years ago

“Lovely flowers & very fast delivery”

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Posted 7 years ago

“Beautiful flowers delivered on time reasonably priced”

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Posted 7 years ago

“Orchid arrived perfectly wrapped and in excellent condition. Recipient absolutely loves it. First class service and delivery.”

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Posted 7 years ago

“Lovely flowers but paid for afternoon delivery and they arrived at 10.48!!!”

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Posted 7 years ago

“Was a bit surprised the flowers did not match the picture on the site . Hoping the recipient decanted the flowers to another vase otherwise not worth the money”

Serenata Flowers 3 star review on 25th January 2018

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Posted 7 years ago

“I was kept informed at every step of the process. The flowers were lovely and my daughter was very pleased. I shall use this company again.”

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Posted 7 years ago

“This was an online order and I was very impressed with the communication throughout. I was updated when my order was received at their store, headed out for delivery and when it was delivered. Fantastic service! Would highly recommend,”

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Posted 7 years ago

“An online order. Easy to complete, good communication and recipient very happy.”

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Posted 7 years ago

Serenata Flowers is rated 3.4 based on 5,953 reviews