Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.39

3.4 Rating 5,938 Reviews

57 %

of reviewers recommend Serenata Flowers

Company Reviews

Questions

Metrics

3.4

Based on 5,938 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 58%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 1 star review on 5th November 2024

Alex

Serenata Flowers 1 star review on 25th October 2024

ALeesha

Serenata Flowers 1 star review on 18th August 2024

Masha

656

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I’m currently in Cape Town and one of my best friends lives in Northern Ireland. It was her ‘special’ birthday and I found Serenata online. I usually worry that having flowers delivered the recipient is too embarrassed to say if they were disappointed - but we got to FaceTime and I saw the pretty pink orchids in situ. They looked fresh plentiful and beautiful. I’ll definitely use you again. Next time for Mothering Sunday!”

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Posted 6 years ago

“The lady who received the f,lowers said they were excellant”

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Posted 6 years ago

“Flowers were for my sister who has recently had major surgery. She said they were lovely! I was impressed with the service and the fact that I was kept up to date with the progress of the delivery.”

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Posted 6 years ago

“Easy to use and delivered as promised !”

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Posted 6 years ago

“Simple service , quick and good updated communication, hassles free and beautiful flowers .”

Serenata Flowers 5 star review on 24th February 2018

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Posted 6 years ago

“Easy to order and every time I have used them the flowers have been delivered on time and I have been kept informed as to the status of the delivery the recipients have always said how lovely the flowers are very pleased”

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Posted 6 years ago

“such a friendly service. Kept me informed and arrived just as promised. Love the humour in the emails and the recipient loved the flowers and chocolates.”

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Posted 6 years ago

“I ordered a Valentines gift for my wife from Serenata Flowers, the whole process was effortless, great gift that was extremely well received and appreciated. Wonderful customer service and a flawless experience for the customer, all in all I am very happy and satisfied and would rate Serenata Flowers as the best. Thank you.”

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Posted 6 years ago

“Lovely flowers that made people happy and bang on time delivery thanks!”

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Posted 6 years ago

“Punctual delivery. Informed on delivery. Good price. Recipient says plant is lovely.”

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Posted 6 years ago

“Excellent service, arrived when advised, kept me informed of delivery, a month on and they still look amazing, worth every penny.”

Serenata Flowers 5 star review on 23rd February 2018

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Posted 6 years ago

“Very prompt service. Lovely flowers.”

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Posted 6 years ago

“The recipient was thrilled with her flowers and having packed for moving was especially pleased that they were in a nice case.Would highly recommend Seranata flowers.From the minute of ordering to the time delivered I was kept informed where they were.”

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Posted 6 years ago

“Speedy, beautiful flowers would recommend”

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Posted 6 years ago

“Places a last minute order for flowers to be delivered for a sick friend. Delivered in less than 24hrs, kept up to date on delivery progress and when delivered. Excellent service”

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Posted 6 years ago

“First time I ordered from here and I can honestly say I wouldn't again!! The arrangement looked nothing like picture! And by time the buds opened the rest of flowers had died. Some arrived damaged and when I complained I got no where with it. I used this company as last minute option. NEVER AGAIN!!! Done 5* so it would be shown.”

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Posted 6 years ago

“Great service. Great product. Great communication. Great price.”

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Posted 6 years ago

“Loved the email updates”

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Posted 6 years ago

“Speedy service”

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Posted 6 years ago

“I ordered the flowers for a friends birthday and they were delivered in Scotland the next day and she was delighted.”

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Posted 6 years ago

Serenata Flowers is rated 3.4 based on 5,938 reviews