Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.38

3.4 Rating 5,953 Reviews

57 %

of reviewers recommend Serenata Flowers

Company Reviews

Questions

Metrics

3.4

Based on 5,953 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 57%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Write Your review

Tell us how Serenata Flowers made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Serenata Flowers 1 star review on 28th December 2024

659

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent packaging and delivery as arranged.Will use again.”

Helpful Report

Posted 6 years ago

“Good service delivered on time good quality flowers and gifts A+ service”

Helpful Report

Posted 6 years ago

“I cannot comment upon the quality of the flowers but they were well received by the recipient HOWEVER the speed of delivery and being kept informed were all first class.”

Helpful Report

Posted 6 years ago

“I am currently waiting on a decision, re my last purchase from yourselves. I bought the same bunch of flowers, for 2 people. My wife and my sister in law. My sister in laws bunch were perfect. My wifes however were short 1 flower and others were past their best. Still waiting on reply. Photos already sent.”

Helpful Report

Posted 6 years ago

“Once again my flowers have been delivered, First class service, lovely fresh flowers, can not recommend Serenata Flowers enough”

Helpful Report

Posted 6 years ago

“very good flowers, quality is a must given your competitors send our flowers but they are nowhere near the quality of flowers you do. I would certainly recommend”

Helpful Report

Posted 6 years ago

“Lovely flowers easy ordering and prompt delivery with notifications”

Helpful Report

Posted 6 years ago

“The Yodel delivery man knocked, dropped the box on the outside floor and ran off... really unhappy with the service but the flowers were ok, was disappointed as didn't match local florist quality or delivery.”

Helpful Report

Posted 6 years ago

“The roses looked like they were days old on delivery and were wilting .. it’s only been two days and they have already started to drop”

Serenata Flowers 2 star review on 15th February 2018

Helpful Report

Posted 6 years ago

“Bought two lots of flowers one delivery fine but the second delivery as I have already informed they were damaged the wooden stick was broken and 4 rose heads had been broken off. I have been asked for photos for proof but I am unable to do this as the person whom received them has gone to London for a few days. The flowers were just fine it was the delivery”

Helpful Report

Posted 6 years ago

“Overseas order delivered on time. Recipients delighted.”

Helpful Report

Posted 6 years ago

“The flowers haven't lasted more than 2 days. I am disgusted with your service”

Helpful Report

Posted 6 years ago

“Ordered mixed roses for my lady for Valentine's which were delivered promptly and on time on the day. My lady was chuffed to bits and over the moon. So well done Serenata Flowers!! Great service!!”

Helpful Report

Posted 6 years ago

“My delivery still has not been delivered as yet”

Helpful Report

Posted 6 years ago

“I ordered same day delivery flowers and received an email later that afternoon to say that my order could not be fulfilled as no local florist could be found to deliver. These flowers carried an important message and it was now far too late for me to find an alternative . Extremely disappointing.”

Helpful Report

Posted 6 years ago

“Made my wife's day”

Helpful Report

Posted 6 years ago

“Very good service but you need to keep the buyer better updated on the same day delivery service”

Helpful Report

Posted 6 years ago

“I have used Serenata twice in the last week for the first time and the recipients wee really pleased. the flowers looked great dn arrived when they had predicted and I think are excellent value for money. Thank you - I will be using you again!”

Helpful Report

Posted 6 years ago

“They delivered on their promise, I have high praise for them & would gladly recommend them and will definately be using them again.”

Helpful Report

Posted 6 years ago

“Flowers were sent as a gift. Gorgeous flowers, bright in colour. Smaller than we expeted,”

Helpful Report

Posted 6 years ago

Serenata Flowers is rated 3.4 based on 5,953 reviews