Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.39

3.4 Rating 5,939 Reviews

57 %

of reviewers recommend Serenata Flowers

Company Reviews

Questions

Metrics

3.4

Based on 5,939 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 58%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 1 star review on 5th November 2024

Alex

Serenata Flowers 1 star review on 25th October 2024

ALeesha

Serenata Flowers 1 star review on 18th August 2024

Masha

656

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Beautiful flowers promptly delievered again .very happy it's service will keep using serenata”

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Posted 7 years ago

“Excellent service lovely flowers”

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Posted 7 years ago

“I was absolutely thrilled with the service from Serenata Flowers! I ordered a dozen yellow roses for my Grandma for her 80th birthday, but had only thought to do it the evening before. With Serenata I was still able to order next day delivery but also even able to specify to have them delivered before 10:30am when I knew that she would be in. She absolutely loved them! The roses were really healthy and the colouring was beautiful. Throughout the whole process I also received a number of updates from Serenata Flowers that were just so friendly and personable, and made the whole process even more enjoyable. I can't recommend their service highly enough - thank you Serenata Flowers!”

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Posted 7 years ago

“Lovely fresh flowers ,&nice to now when they were despatch ed and received. Reasonably priced too.”

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Posted 7 years ago

“Really great choice on the website , kept informed of the delivery via email , when the flowers /gifts were delivered , you get the exact flowers you have paid for in perfect condition , and on time , very professional and customer focused .”

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Posted 7 years ago

“Really easy website to use great delivery service. Was also able to order next day which is a good option when you forget.”

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Posted 7 years ago

“I did not see them but my family reported them as excellent and sent me photo of them. Very satisfied.”

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Posted 7 years ago

“Good quality flowers deliverd on time and well presented fantadtic value for money”

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Posted 7 years ago

“Very easy to order, recipients received on time and happy with flowers surprise-thanks”

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Posted 7 years ago

“Great service delivered on time and recipient delighted”

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Posted 7 years ago

“Very good service , delivered on time , happy to leave a good review , wife was very happy , flowers looked great .”

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Posted 7 years ago

“Very good service , on time and flowers made my wife very happy... Thanks .. looked good too .”

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Posted 7 years ago

“excellent service & very prompt - well done & thank you”

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Posted 7 years ago

“They are an excellent way to send flowers and gifts , on time and for a small price make your order even bigger . Beautiful fresh flowers that last and are the most amazing colour .”

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Posted 7 years ago

“I couldn't believe that I could order last thing on a Saturday and have a delivery Sunday morning!! They kept me informed every step of the way.”

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Posted 7 years ago

“""Great easy online ordering. Frequent updates about delivery. And beautiful fresh flowers.”

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Posted 7 years ago

“My sister was delighted with her flowers! I received info by text on the progress of the order and the free next day delivery was perfect Thankyou”

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Posted 7 years ago

“""Everyone who has seen them have how great they look including the person they were meant for.”

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Posted 7 years ago

“The level and mood of correspondence was sublime - my girlfriend was overwhelmed by all aspects of the gift, including the delivery driver + the the fact that this was the first time I'd ever ordered her flowers!!! - having said that Yvonne was also very taken with the wording - great little touches that added to how personal the whole experience was. From buying to receiving - thanks”

Serenata Flowers 5 star review on 1st September 2017

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Posted 7 years ago

“Great customer help”

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Posted 7 years ago

Serenata Flowers is rated 3.4 based on 5,939 reviews