Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.38

3.4 Rating 5,951 Reviews

57 %

of reviewers recommend Serenata Flowers

Company Reviews

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Metrics

3.4

Based on 5,951 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 58%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 1 star review on 28th December 2024

659

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have had a very happy email from the person to whom I sent the flowers, saying how lovely they are. And delivered when promised too. Excellent, I shall hope to use you again.”

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Posted 6 years ago

“I have purchased flowers on two occasions from you for my Mum. The flowers are stunning. The customer service is outstanding. The value is fantastic.”

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Posted 6 years ago

“I was happy the flowers were delivered despite the fact that no one was at home. As well we ordered flowers only a day in advance, so we were lucky the company still accepted orders. However, the size of the bouquet, we ordered grandioso, was very disappointingly small. Plus I will not recommend ordering anything, but flowers as the card looked extremely cheap, despite the fact the cost was £3.”

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Posted 6 years ago

“I needed to send some flowers to a special lady for BIG birthday. I realised I'd left it late and may have to request a Sunday delivery. I found Serenata - you ticked all the boxes, price, delivery and most importantly a massive choice to suit all tastes. I was updated throughout the process and the delivery made one lady feel very special. Thank you.”

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Posted 6 years ago

“Efficient service easy to use, as these flowers were for a funeral at which I was unable to attend I have not seen the flowers or heard from the relatives as yet. So I can only comment on the order process and delivery notices sent from the company which were both first rate”

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Posted 6 years ago

“Excellent selection with a website that is very easy to navigate Customer updates and tracking service is really helpful”

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Posted 6 years ago

“Really pleased as they were for my niece and she was thrilled”

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Posted 6 years ago

“I'm not happy yet until the flowers get delivered. I ordered these for a work colleague who was retiring and now she hasnt got them, you have tried to deliver to an office block at 18.30 in the evening. If you are asking for a business address then you should know these wont be open at that time - really really not happy about this and I have used you many times in the past - lets see what state these flowers are going to be in after being left in a hot van over one of the hottest weekend on record”

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Posted 6 years ago

“Excellent service- delivered next day and loved by my Mum! Would definitely recommend.”

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Posted 6 years ago

“Easy online ordering process and delivered on time.”

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Posted 6 years ago

“Looked lovely and arrived in good time”

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Posted 6 years ago

“Beautiful flowers delivered on time. Will definitely use them again.”

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Posted 6 years ago

“I have never ordered flowers online and it was so easy and quick and my friend received her beautiful flowers the day after I ordered them. Thank you 😀”

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Posted 6 years ago

“Ordering and delivery arrangements were excellent and I was kept well informed about the order. The slight disappointment was that the flowers did not appear to match the picture. Wanted gold colours as the picture as it was a Golden Wedding but apparently they were yellow and red.”

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Posted 6 years ago

“I live in Greece and I had flowers sent to my niece after giving birth to twins. She immediately texted me to say that they were beautiful. The only thing is that it's a shame that we don't get to see the flowers being received by our loved ones. That's something you'll have to work on because no company does this as far as I know and those sending flowers as a surprise will be thrilled to see their reaction. Another thing is being sent a message or phoned and another is admiring the moment. Thank you.”

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Posted 6 years ago

“I've used Serenata a few times now and been really pleased every time. Generally I buy the arrangements because the flowers look so lovely only to find that when they arrive at their destination and the lucky recipient sends a picture to say thank you the 'actual' is much better than the 'virtual' Thanks for making birthdays and anniversaries so easy................”

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Posted 6 years ago

“Beautiful and cheap flowers! An execellent service!”

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Posted 6 years ago

“as the sender like the email updates and they were funny!”

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Posted 6 years ago

“some blooms arrived rather limp,after following the instructions as to vase loading they seemed to pick up a little but the next day more of them have gone limp. As this was for a golden wedding gift I am left a little disappointed.”

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Posted 6 years ago

“Always happy with flowers from you.An excellent service ,never disappoint”

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Posted 6 years ago

Serenata Flowers is rated 3.4 based on 5,951 reviews