Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.38

3.4 Rating 5,953 Reviews

57 %

of reviewers recommend Serenata Flowers

Company Reviews

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Metrics

3.4

Based on 5,953 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 57%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 1 star review on 28th December 2024

659

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered from the USA to reach my husband in the UK for Valentine’s Day and it arrived on said day and he loved it! Thanks Serenata Flowers.”

Serenata Flowers 5 star review on 16th February 2018

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Posted 6 years ago

“Delivery was on time and nice flowers, BUT very expensive for the quantity.”

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Posted 6 years ago

“Great service on time loveley flowers thank u”

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Posted 6 years ago

“Delivered a day late poor communication to customer . I had to chase and tracking button a waist of time as not updated till end of day . Will not use again.”

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Posted 6 years ago

“We had a rather upsetting issue with my Daughter, she really wanted the Box with the balloon. We ended up with two balloons with no notification. My Daughter collects boxes which made it more awkward. 2nd point is constructive feedback, my wife had the box with 3 roses, however the bottle inside the box holding the flowers had not be sealed correctly the whole box inside was wet and starting to fall apart. I understand that it is a busy day for all florist, but on this occasion not having prior notice of no box and then a wet box from my wife, that my daughter wanted to keep and could not, was very disappointing. Sorry not use you again.”

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Posted 6 years ago

“Lovely flowers I ordered online as they were being delivered elsewhere on Valentine’s Day,great delivery service and I was sent a photo by my partner who was over the moon with them,thank you.”

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Posted 6 years ago

“The colours and type of flowers delivered were not as ordered. My wife likes mixed vibrant colours the ones sent were not.”

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Posted 6 years ago

“Always deliver when they say they will and flowers always look amazing and last a long time. Wouldn’t use any other online florists. Would highly recommend”

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Posted 6 years ago

“Delivered good quality flowers on time.”

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Posted 6 years ago

“Perfect flowers delivered on time. The recipient loved them”

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Posted 6 years ago

“The flowers were beautiful and my partner was very happy”

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Posted 6 years ago

“Terrible service and an even worse customer service..will not be using again.”

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Posted 6 years ago

“Fantastic company great customer service and wonderful flowers on time delivered with a smile”

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Posted 6 years ago

“Smooth transaction everything went well flowers delivered on time with regular emails to let me know where they were 5 star service”

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Posted 6 years ago

“Spot on service 👍🏾”

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Posted 6 years ago

“Made the person feel very special!”

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Posted 6 years ago

“Surprised you asked me for a review after after your terrible service. Valentine's day flowers. Didn't even turn up will the 15th. When they did the cake was broke and the ballon was wrong. Was given no help just abuse. The company is in Malta so they really don't care who they hurt. Worst company I have every used. Never agaib”

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Posted 6 years ago

“Amazing service!! Bought the flowers one day before Valentine’s Day! And they were delivered in the morning the next day. Easy process and quick delivery. I definitely recommend!”

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Posted 6 years ago

“Had notification of delivery of flowers at 8pm on Valentine's day but actually delivered the following day - will not use again”

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Posted 6 years ago

“They were absolutely fantastic! Prompt delivery and great quality flowers. Couldn't have asked for more!”

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Posted 6 years ago

Serenata Flowers is rated 3.4 based on 5,953 reviews