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Serenata Flowers Reviews

3.4 Rating 5,939 Reviews
57 %
of reviewers recommend Serenata Flowers
Company Reviews Questions Metrics
3.4
Based on 5,939 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Next Day
On-time Delivery
Greater than 58%
Accurate And Undamaged Orders
Greater than 58%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Under An Hour
Customer Service
1.5 out of 5
Returns & Refunds
Refunds Process
Difficult
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Anonymous
Unverified Reviewer
“Excellent choice, service and price. Good communication so I knew when the recipient received the flowers, who were delighted with them and described them as lovely.”
Helpful Report
Posted 7 years ago
Frank
Verified Reviewer
“Easy site to use and prompt delivery, very happy????”
Helpful Report
Posted 7 years ago
Proud Grandparent!
Verified Reviewer
“Had an amazing array of flower arrangements, realistically priced and could deliver within hours - which they did to the delight of the recipients. Easy to deal with.”
Helpful Report
Posted 7 years ago
Cocobear
Verified Reviewer
“I ordered a bouquet of flowers for my sister in law. They arrived, as promised, on Sunday 20 August and she was delighted with them and said they were gorgeous. I particularly liked the emails from Serenata Flowers which I found very amusing regarding the order and the despatch. Thank you.”
Helpful Report
Posted 7 years ago
Maureen Lawrenson
Verified Reviewer
“Beautiful flowers which I sent to a close friend, delivered on Sunday so brilliant. A shame you forgot the message card, so she didn't know who had sent them. It was only when she put them on Facebook, asking who had sent them to her, that I contacted her to say they were from me. Please try to remember messsge card, as it's as important as the flowers”
Helpful Report
Posted 7 years ago
K Cox
Verified Reviewer
“They arrived on time looking beautiful”
Helpful Report
Posted 7 years ago
Julie Davies
Verified Reviewer
“Prompt service and notifications fab”
Helpful Report
Posted 7 years ago
JJ
Verified Reviewer
“I ordered flowers as a gift for my best friend, she was delighted with them. There was a slight misunderstanding with the delivery which was totally my fault. Seranata responded very quickly to my emails and I am more than happy with the service they provided. Beautiful flowers, delivered on time at a great price. Happy days!”
Helpful Report
Posted 7 years ago
K
Verified Reviewer
“It was a good experience for keeping me up to date with the whole delivery of the flowers and my friends were very happy with their anniversary bouquet”
Helpful Report
Posted 7 years ago
Colin Stevens
Verified Reviewer
“pefect arrived on time as said good quality flowers well boxed thankyou”
Helpful Report
Posted 7 years ago
Anonymous
Unverified Reviewer
“Delivery on time, nice bunch of fresh flowers as ordered”
Helpful Report
Posted 7 years ago
Anonymous
Verified Reviewer
“The flowers were of good quality & delivered on time”
Helpful Report
Posted 7 years ago
Maria
Verified Reviewer
“Good service reasonable prices”
Helpful Report
Posted 7 years ago
Dave
Verified Reviewer
“So easy so good”
Helpful Report
Posted 7 years ago
Anonymous
Verified Reviewer
“Very pleased with the service but unfortunately havnt seen the flowers as I was ill and never attended the party but hopefully will get to see photos of them”
Helpful Report
Posted 7 years ago
Molly Malone
Verified Reviewer
“easy to order. my aunt was so pleased with them. I was kept informed when they were delivered. I would use them again and recommend them to my friends.”
Helpful Report
Posted 7 years ago
Nicola
Verified Reviewer
“Very happy with the flowers for my mum's birthday they were stunning deffiinetly recommend ????????????????”
Helpful Report
Posted 7 years ago
Frieda
Verified Reviewer
“When she received them, my cousin said your flowers were beautiful. Thank you for your service.”
Helpful Report
Posted 7 years ago
Anonymous
Verified Reviewer
“Easy to order. Kept informed of delivery status. Friend loved her flowers. Will certainly recommend”
Helpful Report
Posted 7 years ago
Anonymous
Unverified Reviewer
“...made delivering "thank you" flowers, quick and easy.”
Helpful Report
Posted 7 years ago
Serenata Flowers is rated 3.4 based on 5,939 reviews
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