Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.38

3.4 Rating 5,953 Reviews

57 %

of reviewers recommend Serenata Flowers

Company Reviews

Questions

Metrics

3.4

Based on 5,953 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 57%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 1 star review on 28th December 2024

659

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was in Austria when I ordered some Flowers, they were delivered on time and in perfect condition. Thank you. Will do business again.”

Helpful Report

Posted 6 years ago

“Flowers were damaged.One head was hanging off and feeder bag was damaged.They were packaged in a cardboard box and had the appearance of flowers bought from a garage.”

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Posted 6 years ago

“Good service, nice flowers.”

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Posted 6 years ago

“Great service - next day delivery for Valentines when other providers could not do it. Great communication confirming when delivered, high quality and reasonable price. Will use Serenata Flowers again.”

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Posted 6 years ago

“I placed an order for flowers to be delivered to my home on Valentine’s Day for the Mrs. The instructions said to leave with next door if no answer, as it happened the Mrs wasn’t in and when I arrived home I found a sodden box of flowers left on my door step! And then to top it off out of the 12 roses that I ordered, 3 of them where rotten and bug eaten.”

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Posted 6 years ago

“Excellent service, I was kept up to date with delivery status and recipient was happy with flowers, will happily use Seranata Flowers services again”

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Posted 6 years ago

“Very happy will use again . When I can’t be arsed to go the the shops”

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Posted 6 years ago

“Very easy to order online with variety of choices quick and efficient service”

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Posted 6 years ago

“Great flowers, on time and right date Thank you”

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Posted 6 years ago

“Great service and fast delivery would definitely recommend them.”

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Posted 6 years ago

“The flowers made my partner happy when she finally got them a day late so the surprise was ruined so don't think I will be ordering off Serenata again”

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Posted 6 years ago

“The best florist I have dealt with Fantastic service and total professionalism ❤️❤️❤️ Would recommend them to everyone !!😊😊😊”

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Posted 6 years ago

“After trying the most common of flower delivery company’s that couldn’t deliver Valentine’s Day flowers until the day after I found serenata flowers. I ordered the evening before and they delivered on Valentine’s Day. Good choice of flowers and gifts. Overall very happy. Thankyou”

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Posted 6 years ago

“Easy to you website and deliveries made on time.”

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Posted 6 years ago

“Excellent service,quality goods and a pleasure doing business with.”

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Posted 6 years ago

“Communication a nightmare. No way of actually getting a phone number and speaking to someone. Be warned they will not give you a delivery time slot on valentines day. Thankfully it worked out this time but could have been a disaster if my valentine had returned to London early”

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Posted 6 years ago

“Delivered promptly, good condition/quality. Recipient very happy.”

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Posted 6 years ago

“Great service and well done team.”

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Posted 6 years ago

“Great service”

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Posted 6 years ago

“Nice and easy to use. Had no issues during delivery and i believe the place I had it delivered can be difficult. Half the price of one of its competitors Will definitely be using serenata flowers from now on.”

Helpful Report

Posted 6 years ago

Serenata Flowers is rated 3.4 based on 5,953 reviews